Mobile app - login has expired

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Dave(User22)
Posts: 1
Joined: Tue Aug 06, 2024 1:03 pm

Mobile app is not allowing me to login and is always showing login has expired. I have changed password and the I am able to check via desktop version.
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RobT
Posts: 1
Joined: Tue Aug 06, 2024 1:09 pm

I have exactly the same problem. Just started this morning. Bounces back to the login screen with a popup saying "Login has Expired". Website foxesscloud works fine and I can see my system/status through there. I'm glad I'm not the only one seeing this. Must be a server issue.
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gfairclough
Posts: 3
Joined: Tue Apr 30, 2024 4:43 pm

Same here, v1 app and website working fine. :(
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reef
Posts: 107
Joined: Sat Sep 09, 2023 10:06 am
Location: East Yorkshire

Yes, I have this too in the v2.0 app. The original app still works.
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nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

Same, can't log in. Says log in expired. Tick terms and conditions and then just bounces back.
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lrog
Posts: 4
Joined: Tue Aug 06, 2024 1:49 pm

Had similar problem but after multiple tries it now works on my Iphone
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gfairclough
Posts: 3
Joined: Tue Apr 30, 2024 4:43 pm

My v2 is allowing access again.
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Dave Foster
Posts: 1298
Joined: Thu Oct 13, 2022 7:21 pm

The V2 app has been having problems on and off today - Fox appear to be working on the servers.
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nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

Having the same issue again today. Keeps bouncing back to log in.
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Dave Foster
Posts: 1298
Joined: Thu Oct 13, 2022 7:21 pm

nowtvman wrote: ↑Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ
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Dad
Posts: 53
Joined: Mon Oct 30, 2023 12:04 pm

:) I hope they don’t fix it because it seems that whilst the Fox app is broken the Energy Stats app is working again during the daytime!!
Fox BMS v2
Fox ESS Hybrid Inverter 3.7
Mira HV25 x5
Trina solar panels x8
Ohme Pro EV charger
Skoda Enyaq
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nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

The app is now asking me to make a plant ??
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AlanHarwood
Posts: 16
Joined: Sat Mar 02, 2024 5:10 pm

I'm having the same problem today; web site works normally, as does old version of app, but new version of app either says I am off-line, or refuses to let me log in.
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JohnBristol
Posts: 1
Joined: Fri Aug 16, 2024 1:41 pm

I have the same problem with FoxCloud2.0. Just started yesterday. Bounces back to the login screen with a popup saying "Login has Expired". Foxcloud app V1 works fine as does website foxesscloud and I can see my system/status through those two.
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lrog
Posts: 4
Joined: Tue Aug 06, 2024 1:49 pm

Had the same problem earlier (make plant). Left it alone for a while and it reset itself. Think they are messing around with the servers.
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gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

mobile app login has expired and time out please try again messages
no data available on fox 2 app
emailed as per contact us instructions - no reply...
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gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

Dave Foster wrote: ↑Fri Aug 16, 2024 11:39 am
nowtvman wrote: ↑Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ
cheers bud
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gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

still not fully functioning
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Dave Foster
Posts: 1298
Joined: Thu Oct 13, 2022 7:21 pm

This update just posted by Fox ESS on the V2 app
cw.jpg
From other users I believe that Energy Stats is still working well
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