Mobile app - login has expired

Post Reply
Dave(User22)
Posts: 1
Joined: Tue Aug 06, 2024 1:03 pm

Mobile app is not allowing me to login and is always showing login has expired. I have changed password and the I am able to check via desktop version.
Top
RobT
Posts: 1
Joined: Tue Aug 06, 2024 1:09 pm

I have exactly the same problem. Just started this morning. Bounces back to the login screen with a popup saying "Login has Expired". Website foxesscloud works fine and I can see my system/status through there. I'm glad I'm not the only one seeing this. Must be a server issue.
Top
gfairclough
Posts: 3
Joined: Tue Apr 30, 2024 4:43 pm

Same here, v1 app and website working fine. :(
Top
reef
Posts: 101
Joined: Sat Sep 09, 2023 10:06 am
Location: East Yorkshire

Yes, I have this too in the v2.0 app. The original app still works.
Top
nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

Same, can't log in. Says log in expired. Tick terms and conditions and then just bounces back.
Top
lrog
Posts: 2
Joined: Tue Aug 06, 2024 1:49 pm

Had similar problem but after multiple tries it now works on my Iphone
Top
gfairclough
Posts: 3
Joined: Tue Apr 30, 2024 4:43 pm

My v2 is allowing access again.
Top
Dave Foster
Posts: 1148
Joined: Thu Oct 13, 2022 7:21 pm

The V2 app has been having problems on and off today - Fox appear to be working on the servers.
Top
nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

Having the same issue again today. Keeps bouncing back to log in.
Top
Dave Foster
Posts: 1148
Joined: Thu Oct 13, 2022 7:21 pm

nowtvman wrote: ↑Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ
Top
Dad
Posts: 53
Joined: Mon Oct 30, 2023 12:04 pm

:) I hope they don’t fix it because it seems that whilst the Fox app is broken the Energy Stats app is working again during the daytime!!
Fox BMS v2
Fox ESS Hybrid Inverter 3.7
Mira HV25 x5
Trina solar panels x8
Ohme Pro EV charger
Skoda Enyaq
Top
nowtvman
Posts: 3
Joined: Tue Aug 06, 2024 1:48 pm

The app is now asking me to make a plant ??
Top
AlanHarwood
Posts: 16
Joined: Sat Mar 02, 2024 5:10 pm

I'm having the same problem today; web site works normally, as does old version of app, but new version of app either says I am off-line, or refuses to let me log in.
Top
JohnBristol
Posts: 1
Joined: Fri Aug 16, 2024 1:41 pm

I have the same problem with FoxCloud2.0. Just started yesterday. Bounces back to the login screen with a popup saying "Login has Expired". Foxcloud app V1 works fine as does website foxesscloud and I can see my system/status through those two.
Top
lrog
Posts: 2
Joined: Tue Aug 06, 2024 1:49 pm

Had the same problem earlier (make plant). Left it alone for a while and it reset itself. Think they are messing around with the servers.
Top
gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

mobile app login has expired and time out please try again messages
no data available on fox 2 app
emailed as per contact us instructions - no reply...
Top
gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

Dave Foster wrote: ↑Fri Aug 16, 2024 11:39 am
nowtvman wrote: ↑Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ
cheers bud
Top
gwddelg
Posts: 3
Joined: Fri Aug 16, 2024 2:05 pm

still not fully functioning
Top
Dave Foster
Posts: 1148
Joined: Thu Oct 13, 2022 7:21 pm

This update just posted by Fox ESS on the V2 app
cw.jpg
From other users I believe that Energy Stats is still working well
Top
Post Reply

Return to “Mobile App Help”