I’ve just had 3kw Solar PV, Fox H1(G2)&AC1(G2) Inverter and Fox 11.5KWH Battery System installed.
The electricians (sub-subcontractors) left at the end of the install without setting up the Fox Cloud 2 app. I’ve tried to set up myself unsuccessfully and I’m now left in limbo until who knows when someone can visit or call.
I’m hitting a brick wall and looking for help (I have read and followed step by steps on this site and elsewhere).
I’ve downloaded Fox Cloud 2 to my iPhone and I have registered. The Fox WLAN-WW dongle is slowly flashing red with the odd green flash. In the app I scan the dongle QR and it’s recognised, I add my WiFi and password to the app and everything looks good but when I add a plant and try to add a device the inverter or battery, I get an ‘Unrecognizable device type’ message.
I start again and try things manually. I turn off mobile data and search for the dongle on WiFi. I add the mtmt2020 password and my phone is connected. I open safari or chrome and try 192.168.11 and I get either nothing or “Safari can’t open the page The error was the URL can’t be shown”. I’ve tried it in chrome too.
I’ve tried turning off mobile data, private WiFi address, limit IP address tracking. I’ve reset the dongle itself.
What am I doing wrong and can I fix it?
Help needed with app set up
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Dave Foster
- Posts: 1808
- Joined: Thu Oct 13, 2022 7:21 pm
If it's slow red flash with the occasional green, it is connected to your wifi and talking to the cloud.
The only thing then is to add the site to your username - you don't add the inverter or the battery, they are all bound to the datalogger, that is the serial number you enter when adding the site and as long as it has never been added to any other user it will save and then all devices should list in your app.
The only thing then is to add the site to your username - you don't add the inverter or the battery, they are all bound to the datalogger, that is the serial number you enter when adding the site and as long as it has never been added to any other user it will save and then all devices should list in your app.