Keep getting error code 41932 & 41963

[keiranderson]

Hi All,

I've just had a new Fox ESS H1-5.0-e-g2 inverter installed.
I've set it up FoxCloud 2 and it works fine.

I also have an older Fox ESS F5000 inverter that's still in operation. For this I'd always used the PV Pro app.

I've tried adding this to the FoxCloud 2 app but keep getting errors.

When I try to add it to plant, if I scan the datalogger I get "code 41932: Invalid Device SN". If I scan the inverter QR code I get "code 41963: Unrecognisable device type".

Any suggestions on what I need to do to get the old F5000 inverter enrolled in my new FoxCloud2 account?

Thanks

[Dave Foster]

It sounds as if it is already registered to a fox user account, which is why you get Invalid Device SN - it can only ever be registered to one account at once.

Probably the easiest approach is to email Fox service and tell them you want to transfer the F5000 so it is in the same account as your G2 inverter, they’ll need SN details etc.. but only they can make user transfer changes. service.uk@fox-ess.com