Wifi Logger not connecting to Inverter

[mev]

G'day,
New installation with KH10 inverter and WiFi data logger. Data Logger shows associated inverter as blank. I've tried re configuring and delete / creating new plant without much help at all.

When I log into app (foxcloud 2.0), it shows the message "your device is not yet online... ".
Under devices tab, I can see my data logger and it's connected to WiFi and I can view it via my local network and also from when I'm outside (so basically the wifi module is reachable via network). But the inverter seems to have trouble communicating with Data Logger.

Has anyone had similar issue? How did you resolve it?

Below are 2 screens taken from web portal

home page.png (9.5 KiB) Viewed 938 times

[luuniem]

G'day,
New installation with KH10 inverter and WiFi data logger. Data Logger shows associated inverter as blank. I've tried re configuring and delete / creating new plant without much help at all.

When I log into app (foxcloud 2.0), it shows the message "your device is not yet online... ".
Under devices tab, I can see my data logger and it's connected to WiFi and I can view it via my local network and also from when I'm outside (so basically the wifi module is reachable via network). But the inverter seems to have trouble communicating with Data Logger.

Has anyone had similar issue? How did you resolve it?

Below are 2 screens taken from web portal

data logger.png

home page.png

I am having a similar issue. When I upgraded my data logger to v1.09, the Fox ESS data logger (the WiFi or LAN dongle) stopped communicating with the inverter. The fix is to power cycle the inverter by switching it off, waiting for 2 to 3 minutes, and then powering it back on.

[MaterialBarracuda48]

If your plant is missing from the setup, so Inverter and battery, then you won't get much going.
I guess you can only see the datalogger and nothing else?

[mev]

G’day,
Yes I can only see data logger. Inverter (and the battery) is not communicating to the data logger.
Was on call with customer support earlier and they asked to re setup (add and remove plant, reset data logger etc), but sadly it goes back to the same state.

Do you think the 2-3 min power cycle would do any good or its more of a faulty hardware issue

Thanks!

[MaterialBarracuda48]

Give it a power cycle, 5 mins to rule it out.

[mev]

Give it a power cycle, 5 mins to rule it out.

Tried it. (about 5-6 mins turn off) No luck sadly. Oh well... Let's hope tech support is able to get to the bottom of it.

Thanks

[mev]

Does anyone know a way forward from this point?

The support is not responding to the ticket, or calls and the installer has no clue and I'm left with an inverter and a battery system that is not configurable since installation.

[MaterialBarracuda48]

If you added the plant back, but it still couldn't talk that seems odd, but I think there was a recent post where the datalogger went nuts, and needed replacement (90% sure that's what happened)

You need to get the installer out ASAP, ideally if they have another datalogger they can fit and re-add your plant.
If they are going to take too long, maybe you need to grab one for yourself?

If you do get a new datalogger, and have an alternative email address, you can create an account with higher (installer) power to gain more control.