datalogger online, battery offline, no data

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esistgut
Posts: 1
Joined: Mon Jun 26, 2023 8:12 am

Hello everyone,
first post for me here. I have a problem with my setup, I can see from the web app and the cloud web interface that the datalogger is online but the battery is not and every data display values at 0.
Did you ever encountered something like this?
The inverter is an AC1-3.0-E.
calum
Posts: 398
Joined: Fri Feb 24, 2023 11:00 am
Location: Stockport

Hi there

Has it worked previously or have you only just had this installed? Is your battery charging / discharging? Any fault indicators on the invertor / BMS?
H1-3.7 / 6xHV2600 / 14x400W / RS485 Modbus->HA
FoxESS Modbus HA Integration
Contact Fox here
jacana
Posts: 2
Joined: Wed Jun 28, 2023 7:27 am

Maybe battery connection error .
idpandjab
Posts: 12
Joined: Sun Jul 16, 2023 3:54 pm

I had the same issue after installing last week. Raise a ticket with fox for firmware update as that fixed mine. Once they do the inverter they can then see the battery versions and should then offer to do this as well. They were quick to respond and it all came online in two days after taking the ticket. You can do it from the app or via the website.

Use the contact in the phone app...
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