Mine has now come back online, but I had to go to "WLAN Configuration" and reconnect to my home network. Furthermore, the missing data from yesterday and this morning have now transferred across and are in the Energy Analysis charts.
TyGuto wrote: ↑Thu Mar 12, 2026 8:36 am My system has two inverters (both H1-6.0-E-G2), each with three EP5 batteries attached, and also a WW data-logger each.
This morning...
(1) App and Foxesscloud both show only one inverter and battery array
(2) Both data-loggers are showing but one does not identify the inverter it is attached to
(3) The data looks correct for the one inverter/battery combo. (it has charged and discharged as expected)
(4) Both inverter panels state 'normal' and their percentage figures and discharge rates match as expected
(5) The data-logger without an identified inverter has a flashing red light at half second frequency (which the manual says means "The IP has been acquired, but the handshake with the server was not successful."
No amount of pressing rest or rebooting changes the flashing rate.
I contacted my installer who spoke to FoxEss who recommended using THE ‘WLAN CONFIGURATION’ and reconnecting to the house network. This worked immediately., and missing data has been restored too.
I see London2000 did the same thing.
The app is now refreshing every few seconds now too.
Glad to hear you both got it working after sorting out WLAN config, and posting back helps those that are still struggling to connect.
I set this up yesterday as I have a WL inverter. I followed Will's guide here starting at 19:30. Just pick Direct LAN and put the ip address of the inverter when it prompts you.Fl1ntst0ne wrote: ↑Thu Mar 12, 2026 8:57 amI believe if your inverter ends with '-WL' then you can use the modbus TCP option. It works for me
CheerZ..
Hi
Not sure if the same has happened again but system has all stopped reporting again. Just happened.
Not sure if the same has happened again but system has all stopped reporting again. Just happened.
Working ok here, Cloud updated at 17:52, and I waited for 17:57 for it to upload to Cloud.rolotwix12 wrote: ↑Thu Mar 12, 2026 5:45 pm Hi
Not sure if the same has happened again but system has all stopped reporting again. Just happened.
Try and wait it out 30-60mins, see if others report failure.
Hi
I am in the UK. The Inverter panel has no alarms and says Normal. The transponder item plugged into the inverter underneath ( sorry not sure what it's called) is pulsing red as normal.
I am in the UK. The Inverter panel has no alarms and says Normal. The transponder item plugged into the inverter underneath ( sorry not sure what it's called) is pulsing red as normal.
Dataloggerrolotwix12 wrote: ↑Thu Mar 12, 2026 6:07 pm Hi
I am in the UK. The Inverter panel has no alarms and says Normal. The transponder item plugged into the inverter underneath ( sorry not sure what it's called) is pulsing red as normal.
To summize yesterday...
The data was being sent to Fox, apart from a small data loss (at least how I see the graphs)
They didn't allow the data to flow out to us, so we see empty graphs for hours (that later populated) and the Home/Grid/PV/Battery values went blank
Locally, the system carried on with it's prior stored instruction for work modes/programmed charges etc
FoxEss advised me to follow this video from Will Eccles on YouTube:TyGuto wrote: ↑Thu Mar 12, 2026 2:35 pmTyGuto wrote: ↑Thu Mar 12, 2026 8:36 am My system has two inverters (both H1-6.0-E-G2), each with three EP5 batteries attached, and also a WW data-logger each.
This morning...
(1) App and Foxesscloud both show only one inverter and battery array
(2) Both data-loggers are showing but one does not identify the inverter it is attached to
(3) The data looks correct for the one inverter/battery combo. (it has charged and discharged as expected)
(4) Both inverter panels state 'normal' and their percentage figures and discharge rates match as expected
(5) The data-logger without an identified inverter has a flashing red light at half second frequency (which the manual says means "The IP has been acquired, but the handshake with the server was not successful."
No amount of pressing rest or rebooting changes the flashing rate.
This worked immediately., and missing data has been restored too.
I see London2000 did the same thing.
The app is now refreshing every few seconds now too.
Hi
Just had this from Fox support :
You might experience unstable app performace these days caused by the application update.
We are trying our best to fix them and provide the best user experience.
We sincerely apologize for any inconvenience caused and you kind understanding is highly appreciated!
Best Regards,
Reese
UK Technical Support Engineer
Just had this from Fox support :
You might experience unstable app performace these days caused by the application update.
We are trying our best to fix them and provide the best user experience.
We sincerely apologize for any inconvenience caused and you kind understanding is highly appreciated!
Best Regards,
Reese
UK Technical Support Engineer
@rolotwix12
Is yours still down today then?
I guess the system is still flakey.
Is yours still down today then?
I guess the system is still flakey.
Up and down a lot for you then, I do hope it improves in next few days.
And thanks for posting the support response up.
Any official word? Communication has been awful. I'm on day 3 going into day 4 of being offline. Tried all the fixes suggested; resetting the system, redoing the WLAN, using the website ect. The notification 2 days ago said service would be restored in a few hours.
Not sure about official word from Fox, but I suspect the majority of users are working fine now.nosajxe wrote: ↑Sat Mar 14, 2026 7:50 pm Any official word? Communication has been awful. I'm on day 3 going into day 4 of being offline. Tried all the fixes suggested; resetting the system, redoing the WLAN, using the website ect. The notification 2 days ago said service would be restored in a few hours.
Can you expand on the system being offline?
Details on what your system is could help, Inverter/Datalogger/Battery.
Can you see everything, just the battery is showing offline currently for example.
Mine was off line yesterday afternoon for about 4 hours. Seems to be ok today. The mail I had from Fox seed to imply there maybe issues for a few days.
Sure. I have a KH7 / 3x EP5s with an 8.4kw array. It went offline at the same time - roughly 12:30ish a couple days ago. The inverter and batteries are offline, the WLAN / datalogger is online. I've got a slow blinking red light on the WLAN. It's been this way solidly since the downtime started, with no periods of reconnection.MaterialBarracuda48 wrote: ↑Sat Mar 14, 2026 11:07 pmNot sure about official word from Fox, but I suspect the majority of users are working fine now.nosajxe wrote: ↑Sat Mar 14, 2026 7:50 pm Any official word? Communication has been awful. I'm on day 3 going into day 4 of being offline. Tried all the fixes suggested; resetting the system, redoing the WLAN, using the website ect. The notification 2 days ago said service would be restored in a few hours.
Can you expand on the system being offline?
Details on what your system is could help, Inverter/Datalogger/Battery.
Can you see everything, just the battery is showing offline currently for example.
Like I said earlier, I've tried all the community fixes. There's no modbus or any automation installed so I'm reliant on the app / website.
The system is working absolutely fine with no errors. It's just that connection to the fox cloud.
nosajxe wrote: ↑Sun Mar 15, 2026 6:47 amThanks for the system details.MaterialBarracuda48 wrote: ↑Sat Mar 14, 2026 11:07 pm Sure. I have a KH7 / 3x EP5s with an 8.4kw array. It went offline at the same time - roughly 12:30ish a couple days ago. The inverter and batteries are offline, the WLAN / datalogger is online. I've got a slow blinking red light on the WLAN. It's been this way solidly since the downtime started, with no periods of reconnection.
Like I said earlier, I've tried all the community fixes. There's no modbus or any automation installed so I'm reliant on the app / website.
The system is working absolutely fine with no errors. It's just that connection to the fox cloud.
The only good news is the system still works, I presume your batteries are charging up ok?
So on the website, you can see just the WLAN logger in devices, and the Inverter and battery exist, but show offline?
Trying to picture what you see locally in my head.
MaterialBarracuda48 wrote: ↑Sun Mar 15, 2026 10:36 amEverything is working fine, batteries are charging and discharging well.nosajxe wrote: ↑Sun Mar 15, 2026 6:47 amThanks for the system details.MaterialBarracuda48 wrote: ↑Sat Mar 14, 2026 11:07 pm Sure. I have a KH7 / 3x EP5s with an 8.4kw array. It went offline at the same time - roughly 12:30ish a couple days ago. The inverter and batteries are offline, the WLAN / datalogger is online. I've got a slow blinking red light on the WLAN. It's been this way solidly since the downtime started, with no periods of reconnection.
Like I said earlier, I've tried all the community fixes. There's no modbus or any automation installed so I'm reliant on the app / website.
The system is working absolutely fine with no errors. It's just that connection to the fox cloud.
The only good news is the system still works, I presume your batteries are charging up ok?
So on the website, you can see just the WLAN logger in devices, and the Inverter and battery exist, but show offline?
Trying to picture what you see locally in my head.
Correct, both exist but are offline. Here's some screenshots.
It's especially disheartening to head that others systems connection issues have been resolved. I feel left behind if it is the case that it's been resolved.
My frustration is the lack of official communication, if there are still fixes to be made on their servers, fair enough. I'm happy to wait but right now, I feel like I'm in the dark.
Attachments:
Last edited by nosajxe on Sun Mar 15, 2026 10:48 am, edited 1 time in total.
I know it could be a pain, but can you let us know the things you have tried. If you don't wish to (and I wouldn't blame you!) then that's ok, you can try to contact Fox/Installer for help.
Sure, and from the outskirts I want to say thank you to you for taking the time to try and help.MaterialBarracuda48 wrote: ↑Sun Mar 15, 2026 10:48 amI know it could be a pain, but can you let us know the things you have tried. If you don't wish to (and I wouldn't blame you!) then that's ok, you can try to contact Fox/Installer for help.
Unfortunately I don't have comms with my installer.
I will have to try to contact Fox.
Things that I've tried:
Full system restart twice
Reconfiguring the WLAN
Trying to access data via foxcloud.com
That's ok, it would be nice if we can get it working.nosajxe wrote: ↑Sun Mar 15, 2026 10:53 am Sure, and from the outskirts I want to say thank you to you for taking the time to try and help.
Unfortunately I don't have comms with my installer.
I will have to try to contact Fox.
Things that I've tried:
Full system restart twice
Reconfiguring the WLAN
Trying to access data via foxcloud.com
The only drastic suggestion I have is to nuke your 'plant' and try and add your equipment back.
I presume in the https://www.foxesscloud.com/v2/login if you click on devices, does it show your hardware or is it missing items/serial numbers?
If possible a screenshot of that location on the website would be great if you can.