Hello, I just watched Will's very informative video on YouTube about the ability to update software via the v2 Fox app. Both my inverter and battery are behind the latest versions - my solar installer refused to do aftercare, and Fox firstly stopped responding to my requests via Support in the app, and now have actively removed the option 'Support' from the app (it flashes up briefly when loading the Contact Us page, but disappears - if anyone has a solution to this, please let me know).
I have just updated my app to the newest version, but none of the options shown in the video appear. On the Inverter or Battery tab, I have no graphic telling me there is a new update waiting, then when I click in on the serial number, under Versions I just see the firmware values alone. No red dot, no wording saying they are up to date.
I have an H1-3.7-E-G2 inverter, and EP5 battery.
Inverter versions are Master 1.33, Slave 1.02, Manager 1.49
Battery version 1.006
How can I get the ability to update my own software? I currently have no way to contact Fox at all, and the brand new app update hasn't given me this feature. Thanks
2.580kW solar panels - 6 x 430W
H1-3.7-E-G2 inverter
EP5 5.18kWh battery
H1-3.7-E-G2 inverter
EP5 5.18kWh battery
It’s only just been released, in fact I only found out about this morning as it was due to be released on Monday and got released early 
- you do need the latest app downloaded but from what i’m hearing the facility is only slowly rolling out across the various inverters, dataloggers, batteries etc.. (my gen1 H1 is not showing the feature yet).
If anyone wants to look at the video you’ll find it here https://youtu.be/dJ4jQ_zyako?si=qznUVTTVTv4b5fPz
- you do need the latest app downloaded but from what i’m hearing the facility is only slowly rolling out across the various inverters, dataloggers, batteries etc.. (my gen1 H1 is not showing the feature yet).If anyone wants to look at the video you’ll find it here https://youtu.be/dJ4jQ_zyako?si=qznUVTTVTv4b5fPz
Thanks Dave - didn't even clock how recently the video had been uploaded, that's my fault! I'll check back in a while for another app update.
2.580kW solar panels - 6 x 430W
H1-3.7-E-G2 inverter
EP5 5.18kWh battery
H1-3.7-E-G2 inverter
EP5 5.18kWh battery
Current Android version is v2.1.79 (24hrs old)
Current iPhone version is v2.1.92 (3hrs old)
I have an Android phone and am not seeing it yet, hopefully they bake an nice APK for us soon.
Current iPhone version is v2.1.92 (3hrs old)
I have an Android phone and am not seeing it yet, hopefully they bake an nice APK for us soon.
Currently I believe only the H1 Gen2 has updates available from the app (in theory anyway).
I seem to recall that the H1 Gen1 won't be supported due to hardware limitations.
I asked about the KH and Fox said that support for updating the KH is coming soon.
They also plan to support updates for the datalogger and batteries, but that's more of a longer term thing (so people wanting the 5 second updates might still need to get the datalogger updated via their installer etc).
I seem to recall that the H1 Gen1 won't be supported due to hardware limitations.
I asked about the KH and Fox said that support for updating the KH is coming soon.
They also plan to support updates for the datalogger and batteries, but that's more of a longer term thing (so people wanting the 5 second updates might still need to get the datalogger updated via their installer etc).
Cheers for the additional info, no rush for me to get upgrades currently, just be nice to see things coming together in Q1 2026.
It would sure be nice to upgrade all of the items at some stage, but happy for any new progress.
It would sure be nice to upgrade all of the items at some stage, but happy for any new progress.