https://fox-ess.tech/5-second-live-ener ... d-devices/
Would I be correct in assuming my 'W6' datalogger is not compatible? The chart in the linked article lists the integrated Wilan, the Wifi 5.0/smart WB, and Wifi+lan/Wlan-WW.
https://fox-ess.tech/datalogger-wifi-la ... atibility/
It will depend on your serial number, my W6 starts 609W6*********
So it is a W6 aka Smart WB
Looking at the list on your link, I just need a FW upgrade from 1.04 to 1.08 for this to work (Inverter is ready to go)
It will depend on your serial number, my W6 starts 609W6*********
So it is a W6 aka Smart WB
Perfect, I have put in request for the new FW, hopefully it get's near real-time.
I do have Home Assistant, but nice to have the app a little more responsive.
Hello Wyndstryke,
I can confirm that my W6 aka Smart WB WiFi dongle has just had the v1.08 FW applied, and it is giving me 5sec data snapshots in the Fox Cloud 2.0 App.
FYI: Information for anyone that reads this
Fox Cloud Website v1 = Does not update in realtime (5s)
Fox Cloud Website v2 = Does update in realtime (5s)
Fox Cloud App 2.0 = Does update in realtime (5s)
I can confirm that my W6 aka Smart WB WiFi dongle has just had the v1.08 FW applied, and it is giving me 5sec data snapshots in the Fox Cloud 2.0 App.
FYI: Information for anyone that reads this
Fox Cloud Website v1 = Does not update in realtime (5s)
Fox Cloud Website v2 = Does update in realtime (5s)
Fox Cloud App 2.0 = Does update in realtime (5s)
You are most welcome, and thanks for pointing it out.
I hope you get your FW done nice and soon.
Attached a small video for anyone that is curious.
Very frustrating, my ticket has been lodged since last Tuesday, and just shows ‘on hold’ and no response to requests to advise when it will be actioned.
A couple of friends with Fox kit see the same lack of support, its an area where they really need to up their game.
A couple of friends with Fox kit see the same lack of support, its an area where they really need to up their game.
I always create ticket via sending email directly, never had an issue with them.CDubbs wrote: ↑Mon Jan 19, 2026 8:11 am Very frustrating, my ticket has been lodged since last Tuesday, and just shows ‘on hold’ and no response to requests to advise when it will be actioned.
A couple of friends with Fox kit see the same lack of support, its an area where they really need to up their game.
Did you send it via the Fox Cloud 2.0 App (that is where mine just go down a black hole)
No it was sent via e mail as I’m aware of the black hole issue
Since I updated the ticket again this morning asking for an update they have this time responded stating they are swamped with requests and are processing them in batches
Usual issue for a lot of fast growing organisations, lack of resource in customer
service
Their mistake is not developing fast enough to allow user control and/or just rolling updates out in the background to stop the issue of announcing and then being swamped by requests for probably the most requested feature from users and creating user frustration.
It’s all about having the correct experience and resource in the right areas of the organisation plus the quality of their supplier/install partners varies greatly, which has a major impact on customer satisfaction
Since I updated the ticket again this morning asking for an update they have this time responded stating they are swamped with requests and are processing them in batches
Usual issue for a lot of fast growing organisations, lack of resource in customer
service
Their mistake is not developing fast enough to allow user control and/or just rolling updates out in the background to stop the issue of announcing and then being swamped by requests for probably the most requested feature from users and creating user frustration.
It’s all about having the correct experience and resource in the right areas of the organisation plus the quality of their supplier/install partners varies greatly, which has a major impact on customer satisfaction
Understood, I was hoping you sent via email.
I remember Will putting out a recent Q&A video with someone from Fox UK, they are making many changes, one that should reduce tickets will be letting us do FW upgrades.
I wonder what percentage of tickets are FW upgrade requests, I suspect fairly high.