Search found 7 matches

by Barrovian
Sun Nov 12, 2023 7:35 pm
Forum: Mobile App Help
Topic: Battery instruction timeout
Replies: 8
Views: 2405

Re: Battery instruction timeout

Looking on the Facebook Fox User Group page, this is a widespread issue today. I noticed it at about 7am and it’s still not working. Looks like an issue at Fox’s end. If you are on FB, I recommend joining the group as it’s a great place to get advice and tips. As far as this problem goes, there’s not ...
by Barrovian
Thu Oct 12, 2023 9:08 am
Forum: Mobile App Help
Topic: Alternative apps
Replies: 5
Views: 5753

Re: Alternative apps

Just installed "Energy Stats" but when I try to log in I get the same message as the Fox ESS app gives "41200 data query failed" . I am trying to log in using the username and password that I use for the Fox ESS app. Apparently the fox site is functioning? Thanks, any help appreciated. If the Fox ...
by Barrovian
Wed Oct 11, 2023 9:45 pm
Forum: Customer/End User Help
Topic: Fox ESS app not working
Replies: 28
Views: 15962

Re: Fox ESS app not working

I have this problem too. The app shows error 412000 ‘query data’ not responding’ or something like that. I have deleted and re downloaded the Energy stats app and the Foxess own app. Both are just blank. I have no idea why, and as a pensioner with No technical knowledge where do I go for help. My sy ...
by Barrovian
Wed Oct 11, 2023 7:48 pm
Forum: Mobile App Help
Topic: App weirdness
Replies: 4
Views: 1178

Re: App weirdness

IanHx wrote: Wed Oct 11, 2023 7:14 pm ... real-time and battery working, but now all the device stats have gone....
Same for me.
by Barrovian
Wed May 31, 2023 3:01 pm
Forum: Customer/End User Help
Topic: Battery suddenly offline.
Replies: 7
Views: 2264

Re: Battery suddenly offline.

asyrop wrote: Wed May 31, 2023 2:55 pm It seems back up on the web portal now. I can see everything in real time (well every 5 mins). A
Nothing for me yet.
by Barrovian
Wed May 31, 2023 2:15 pm
Forum: Customer/End User Help
Topic: Battery suddenly offline.
Replies: 7
Views: 2264

Re: Battery suddenly offline.

I can't even get anything now. The desktop portal fails with an HTTP 500 error and the app overview yield page is blank.
by Barrovian
Wed May 31, 2023 1:56 pm
Forum: Customer/End User Help
Topic: Battery suddenly offline.
Replies: 7
Views: 2264

Re: Battery suddenly offline.

Same has happened to me. No current data showing on either the app or desktop portal, and battery is showing offline. Only had the system in for two weeks. No idea what to do to get it back again. Anyone have any suggestions please?