Search found 7 matches

by AnnetteBishop
Tue Jun 04, 2024 12:47 pm
Forum: Customer/End User Help
Topic: Installer bankrupt
Replies: 5
Views: 1462

Re: Installer bankrupt

my installer is still in business but the tech guy refuses to answer or return my calls, I think because he does not know the answers to my queries (eg how do I integrate my system to Agile rates on octopus). There are also a couple of issues with the install. If they refuse to engage with me how ...
by AnnetteBishop
Sun May 05, 2024 2:17 pm
Forum: Customer/End User Help
Topic: Error codes 26 , 27 … (sorry for repeating this post )
Replies: 7
Views: 6677

Re: Error codes 26 , 27

Had this error several times this week. During the night, occupied and unoccupied, ie house load and no load. Each times it trips the consumer unit. Any ideas? .
by AnnetteBishop
Thu Apr 25, 2024 6:11 pm
Forum: Hybrid (Solar + Battery)
Topic: Drawing from grid when batteries 80% charged
Replies: 12
Views: 4658

Re: Drawing from grid when batteries 80% charged

Ureka! Its all working as it should. The inverter did not know what the mains feed was doing. My fears of my house looking like a Swiss cheese were unfounded, just a tiny bit of white trunking, near skirting, in a cupboard- result. Electrican used installed cat5 cable (its in every room), Definitely ...
by AnnetteBishop
Wed Apr 17, 2024 5:39 pm
Forum: Hybrid (Solar + Battery)
Topic: Drawing from grid when batteries 80% charged
Replies: 12
Views: 4658

Re: Drawing from grid when batteries 80% charged

The electrican is visiting on Tuesday. He originally fitted some sort of wireless device, not tech enough to fully understand, but he gets the issues. Running cables is not so easy but might be the best option as you say.

Thanks for the information.
by AnnetteBishop
Tue Apr 16, 2024 6:16 pm
Forum: Hybrid (Solar + Battery)
Topic: Drawing from grid when batteries 80% charged
Replies: 12
Views: 4658

Re: Drawing from grid when batteries 80% charged

I worked out how to set the Max SoC, but its made no difference. Numerous chats with Fox help desk and installer visit the problem seems to be that we have an issue with the CT clamp on the incoming mains, its not wired in but has a transmitter, not using the Internet. (Not fully up on the tech here ...
by AnnetteBishop
Fri Apr 12, 2024 7:59 pm
Forum: Mobile App Help
Topic: What does a negative load power mean
Replies: 5
Views: 2637

Re: What does a negative load power mean

We get an intermittent negative load. Only 1 system installed in March 2024. No generators in the house

H.51 E
11
by AnnetteBishop
Thu Apr 11, 2024 1:37 pm
Forum: Hybrid (Solar + Battery)
Topic: Drawing from grid when batteries 80% charged
Replies: 12
Views: 4658

Re: Drawing from grid when batteries 80% charged

Just had solar installed, 25/03. In self use mode the batteries always charge from grid, so we are pulling large loads once PV, stops (at night). If I use max feed in to grid battery drifts down to 20% min SoC, , switch to self use and the system grabs a full charge from the grid. Just reading there ...