Usage confusion

[ty74]

Hello, sorry if I’m being silly here but I’m completely new to this.
I have had my solar panels and battery set up for a few weeks now. I’m just a bit confused as to why when I turn something on in my house the app shows power leaving my house and going to the grid. It says I’m using a minus figure and I’m feeding the grid even though my oven and heating is on.
Also the more sun I get throughout the day the more my smart meter is charging me.
I might just be impatient as I’m still waiting for a pack from my landlord so I can set up my solar tariff with octopus but it looks like it’s all been set up the wrong way round. Like I say I’m completely new to this so I might sound silly and all is ok.

[Will]

normally means your ct clamp is backwards. with no major loads is it showing a small baseline load of minus? if it is then you're batteries won't discharge and it isn't working. You'd need to flip your fox ct 180 degrees

[ty74]

Thank you for your reply. My battery is discharging at least twice and sometimes 3 times a day for some reason often while no one’s home and very little is running in the house

[ty74]

Hi I have attached a photo of my CT clamp, are you able to confirm if this is installed correctly or do I need to turn it to point the other direction?

[Will]

Unclip that black clap, turn 180 and reclip onto the same wire so the arrow on the ct points the other way and then wait 5-10mins and see if the power flow returns to normal

[ty74]

Thanks for the reply. I’ll try that when I get home from work

[ty74]

I got home to switch the ct clamp round and the installer came to have a look as they are having their work inspected in a few weeks. I told him I think the ct clamp is facing the wrong way and he agreed and turned it round. I’ll see how it goes now