New app user needs simple instructions please

[Heleng2025]

Hi all hoping someone can help. I had solar panels & battery installed in Nov 24. I am still yet to understand the app & instructions that ESS have sent me dont seem to help at all. My battery only seems to trickle discharge even when full & still pulls power from grid when surely if I have juice in the battery it should use that first? It seems to stop discharging about 18/20% whichni guess protects the battery life? I have absolutely no idea what most of the app tells me & now keeps askimg me about trees?? Is there a better more user friendly set of instructions anywhere please or can anyone help me with the above as so far apart my electric bill decreasing a bit I havent got a clue. Thank you all

[Simmo]

I'm new to this as well and agree that we need an 'idiots guide' with simple instructions.

Sounds wrong if you battery discharge is not being used by default [mine does unless there is a really big draw, like electirc shower, when it also pulls from the grid].

Having read a few posts, could it be that one of the sensors has been put on the cabling the wrong way round? - I'm sure the more techies on this forum would have a better idea.

[Tolen]

I'm also new to this with having the kit installed yesterday and the app today. Help on the app is almost non-existent, even a simple explanation of the different sections and icons/images would help.

[Dave Foster]

I'm also new to this with having the kit installed yesterday and the app today. Help on the app is almost non-existent, even a simple explanation of the different sections and icons/images would help.

It's not perfect but have a look at the Fox demo video from about 1:30 on (before that is app setup which your installer will have done) https://www.foxesscloud.com/video/quick ... /guide.mp4