I have recently gone "off grid" but have been unable to reconnect. Despite following the Fox connect/reconnect video on Youtube and after several exchanges with Fox customer services I am still "off grid".
One of the suggestions from the Fox customer service team was to remove and re-insert the cataloguer. I did this but the connection process failed.
The problem seems to be that on the "set up net" page the initialising phase doesn't populate the IP address as 192.168.1.1 instead it populates it with 0.0.0.0
A screenshot of the "set up net" page is attached.
Any ideas what else I can do?
Thanks
Reconnecting to Hybrid inverter (wi-fi issue)
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Dave Foster
- Posts: 1422
- Joined: Thu Oct 13, 2022 7:21 pm
It is a very fiddly process and i’m not sure which video you have used - but i’d recommend watching this as it guides you through the steps and avoids some of the pifalls. https://foxesscommunity.com/viewtopic.php?t=970
Many thanks for your quick response.
I have now managed to get back "on line" but have had to reconnect again. This is possibly due to the fact that the inverter and BMS are in my loft space which is quite cold.
Since reconnecting I have managed to "force charge" the battery (HV2600) to 99% but when I look back at the power etc. stats for the last month or so I note that the battery isn't discharging (and hasn't for a few weeks)..
Is it possible to simply reboot the battery or should I do a full re-boot of the system?
Also, what is the best way to keep the BMS at a proper working temperature?
Thanks,
Leedslad
I have now managed to get back "on line" but have had to reconnect again. This is possibly due to the fact that the inverter and BMS are in my loft space which is quite cold.
Since reconnecting I have managed to "force charge" the battery (HV2600) to 99% but when I look back at the power etc. stats for the last month or so I note that the battery isn't discharging (and hasn't for a few weeks)..
Is it possible to simply reboot the battery or should I do a full re-boot of the system?
Also, what is the best way to keep the BMS at a proper working temperature?
Thanks,
Leedslad
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Dave Foster
- Posts: 1422
- Joined: Thu Oct 13, 2022 7:21 pm
Double check you don’t have any charge periods set, when they are not being used they must be set to 00:00-00:00 and also that your battery reserve and system minSoC are set correctly at 10% and that you are in self-use work mode. Also for good measure that you don’t have any schedules set.Leedslad wrote: Wed Dec 25, 2024 11:50 am Many thanks for your quick response.
I have now managed to get back "on line" but have had to reconnect again. This is possibly due to the fact that the inverter and BMS are in my loft space which is quite cold.
Since reconnecting I have managed to "force charge" the battery (HV2600) to 99% but when I look back at the power etc. stats for the last month or so I note that the battery isn't discharging (and hasn't for a few weeks)..
Is it possible to simply reboot the battery or should I do a full re-boot of the system?
Also, what is the best way to keep the BMS at a proper working temperature?
Thanks,
Leedslad
Failing that i’d suggest a whole system restart, there is a video in the guides but basically it is isolate PV, then isolate AC to inverter, power off the batteries and open the dc isolator on the battery. Wait for the inverter screen to go blank and the reverse the order - so battery isolator close, power batteries on, close AC isolator to inverter, close PV isolator to inverter.
The inverter will do some checks and restart - it should then be using battery power.
On the BMS temperature there are quite a few posts recently about insulating them if you do a search, you need to build a box around the battery stack using 25mm or 50mm Kingspan insulation boards leaving approx 30cm around the batteries for airflow.
Many thanks for this Dave.
Yes, the charge periods are both set at 00.00.
Just to be absolutely clear about your comments on the battery reserve and system minSOC are you saying that both the min SOC AND min SOC (on grid) should both be at 10%? I had the min SOC (on grid) at 100% which mirrored the settings in a video showing how to set up force charge periods etc..
I attach a screenshot of the Fox Cloud system details that shows very minor discharge (0.05kw) from the battery which seems to be the maximum that it will discharge at the moment.
I have just checked the lights on the BMS and batteries. The BMS is showing Power "ON" as constant green light. The four other green lights flash on every 4/5 seconds as do the single green lights on the batteries.
For the record I had a major issue with the batteries not discharging shortly after my system was installed in the spring of 2022. Indeed, after a great deal of pressure on my part Fox eventually agreed to replace the BMS and batteries. Since then the system has been working well until earlier this month. During the period in 2022 when I was experiencing discharge issues I was told by the supplier of my system that a temporary "fix" was to simply reboot the BMS by turning off the Power switch and moving the BMS DC switch to the off position and then turning it back on again in reverse order. Is it worth trying this before a full whole system restart (which I am a bit wary of doing)?
Thanks,
Leedslad
Yes, the charge periods are both set at 00.00.
Just to be absolutely clear about your comments on the battery reserve and system minSOC are you saying that both the min SOC AND min SOC (on grid) should both be at 10%? I had the min SOC (on grid) at 100% which mirrored the settings in a video showing how to set up force charge periods etc..
I attach a screenshot of the Fox Cloud system details that shows very minor discharge (0.05kw) from the battery which seems to be the maximum that it will discharge at the moment.
I have just checked the lights on the BMS and batteries. The BMS is showing Power "ON" as constant green light. The four other green lights flash on every 4/5 seconds as do the single green lights on the batteries.
For the record I had a major issue with the batteries not discharging shortly after my system was installed in the spring of 2022. Indeed, after a great deal of pressure on my part Fox eventually agreed to replace the BMS and batteries. Since then the system has been working well until earlier this month. During the period in 2022 when I was experiencing discharge issues I was told by the supplier of my system that a temporary "fix" was to simply reboot the BMS by turning off the Power switch and moving the BMS DC switch to the off position and then turning it back on again in reverse order. Is it worth trying this before a full whole system restart (which I am a bit wary of doing)?
Thanks,
Leedslad
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Dave Foster
- Posts: 1422
- Joined: Thu Oct 13, 2022 7:21 pm
Yes minSoc on Grid should be set the same as minSoC unless you have an EPS system installed (i.e. backup in the case of grid failure).
If you set it to 100% it won’t allow your batteries to discharge and will keep them held at 100%.
(Just to confuse people in the V2 app MinSoC on grid is called Battery Reserve Capacity and minSoC is called System MinSoC)
You may have confused MaxSoC from a force charge video as this is used by schedule when force charging to set the maximum value you want the batteries to charge to. That should normally be set to 100% ~ although perhaps in summer you would set it lower to leave some space in the batteries to accept solar charge.
If you set it to 100% it won’t allow your batteries to discharge and will keep them held at 100%.
(Just to confuse people in the V2 app MinSoC on grid is called Battery Reserve Capacity and minSoC is called System MinSoC)
You may have confused MaxSoC from a force charge video as this is used by schedule when force charging to set the maximum value you want the batteries to charge to. That should normally be set to 100% ~ although perhaps in summer you would set it lower to leave some space in the batteries to accept solar charge.