App 2.0 - Plant empty

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MickyDamDam
Posts: 3
Joined: Mon Mar 11, 2024 7:55 am

Hello,

after the the update to 2.1.1. my Plant (both screens) are black
Dave Foster
Posts: 1340
Joined: Thu Oct 13, 2022 7:21 pm

I don’t use the V2 app much, but just checked and my plant page doesn’t show either (totally blank) - there were some problems reported this morning with the V2 api ?
MickyDamDam
Posts: 3
Joined: Mon Mar 11, 2024 7:55 am

Logout - Login helped :D
Malcolm_(User)
Posts: 19
Joined: Sun Jan 21, 2024 10:32 am

Hi all

It would appear from my iPhone app store that there was an update yesterday (16th March)
Starting sometime yesterday - even before I updated the app, it appeared I was logged in as a USER, howevr the main page was asking me to 'Create Plant'

I have tried logging off, then back in again, to no avail
Version 1 of the app also had some blips yesterday, but seems stable now

Two things...
1) Does anybody actually know whether this is a general problem, or something specific to me?

2) If as I suspect this is a general problem, why isn't there an official Fox 'read only' status page for the various Fox user interfaces on this forum - as an official thread?

Anybody know anything?

PS I am hoping that whatever is the problem, is fixed, or instruction on how we fix this issue for ourselves is posted soon

Regards
Malcolm
16 x 420 Watt Panels (REC420AA Pure-R). 8 East, and 8 West facing
1 x H1-6.0 (6kW Inverter)
1 x ECS2900-H4 (11.52 kWh Total Battery Storage)
Ricky_a_h
Posts: 1
Joined: Sun Mar 17, 2024 10:06 am

Yes I’ve got the same problem. I get the ‘Create Plant’ screen too.

The 2.0 app is clearly down but really helpful that people post on here so I know it’s not me!
MickyDamDam
Posts: 3
Joined: Mon Mar 11, 2024 7:55 am

Hello,

Had the same problem, but since yesterday evening my plant came back and works fine now.

Version 2.1.2
Skied
Posts: 1
Joined: Mon Apr 15, 2024 9:38 am

Updated to version 2.1.4 and faced this issue. Plant tab doesn't show anything.
GB WhatsApp
Any solution?
Aston170
Posts: 4
Joined: Wed Sep 04, 2024 12:02 am

Version 2.1.37….log in “Create Plant” and all my details have disappeared.

Tried logging out and back in again but same issue.

Any ideas?

Thanks
Dave Foster
Posts: 1340
Joined: Thu Oct 13, 2022 7:21 pm

The Fox cloud is having trouble at the moment, it’s been reported and we’re just waiting on Fox to resolve it - best to check back in the morning.
Aston170
Posts: 4
Joined: Wed Sep 04, 2024 12:02 am

Ah, cheers for the update Dave.
Dave Foster
Posts: 1340
Joined: Thu Oct 13, 2022 7:21 pm

Aston170 wrote: Wed Nov 27, 2024 10:40 pm Ah, cheers for the update Dave.
It’s back up again now 👍
Aston170
Posts: 4
Joined: Wed Sep 04, 2024 12:02 am

Yes, logged on this morning and all was up and running. Thanks again for the update.
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