Issue logging into www.foxesscloud.com

[PhilH]

Hi,
newbie with an install completed yesterday.

I have the mobile app up and running - everything is working well. My electrician recommended I use the web browser version of the FoxCloud app as it has more functionality than the mobile app.

Is this true?
If it is, does anyone have a clue how I do that? I've tried to sign in on https://www.foxesscloud.com/login using the same credentials (username/password) that I use for the mobile app. it fails to authenticate with a 41807-Wrong user name or password error. I tried to sign up but because I have already signed up on the mobile app, it tells me I can't

If the web browser version doesn't have additional features, I probably don't care, but if it does, I would like to find a solution

Thanks,

Phil

[UK_KH_User123]

It should work, I have both working and the same credentials are used. My web login is using the username, not the email address ... could that be the problem?

I can't give an accurate answer of what you can and can't do, additionally, on the web site, but that's how I prefer to interact with the foxesscloud when I have to. Just having a big screen is useful I think, can zoom into the graphs to see better what the inverter is doing.

[Dave Foster]

I agree with @UK_KH_User123, it uses the same log in credentials as the app, I always use the username (not email address) and password.

Your username is visible in the app, when you click on 'My' and it's in the personal information at the top (user account:)

[PhilH]

Thanks both, I am using the username not the email address (although I tried both to confirm)

I tried an in-private browser session today and that is working

now to solve the next problem - why 24 hours after installation I have error code 1, 26, 27. I'll take that up with the installer though and believe it to be related to voltage fluctuation

[Anthony59]

I have the same problem, I cannot login to the website. I noticed that my User Name is my first name then a space, then my surname.
Maybe the website cannot handle a space in the user name?
I tried to make a new account and register the device again with a different email address and username without spaces.
However the app said that the S/N (serial number?) was invalid when I tried.

[Anthony59]

It turns out the the username is case sensitive. After their support told me my user name, I realised what was wrong. I can login with my username, despite the space between first and surname.

[Dave Foster]

Ahh ok, I was just typing you a response - glad you got it sorted