Thanks in anticipation for your help. I have just had a 4.8 kw system installed using Canadian Solar panels, FoxH1inverter and Fox EP5 battery. The system all seems to be running successfully but I have two problems:
1. In the Fox Cloud2 app I cannot set battery reserve or minimum soc. They are both currently set at 0 and when I try to change either to 10 (or any other number) I get an error message (Beyond the configuration range)
2. When I try to log on to Fox cloud from my pc it will not accept my username/ password, won’t allow me to register (username used) and won’t send me a verification code to change the password
Any help very much appreciated
Battery settings
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Dave Foster
- Posts: 1351
- Joined: Thu Oct 13, 2022 7:21 pm
There appears to be a bug for some users where the Fox cloud is showing 0 for the battery settings (reported last week), they are looking into it so it could be that you are seeing.
If you have access to the inverter panel you can change it there, click the 'tick' button, choose 'Settings' and it will ask for a password, that will be 0,0,0,0 (just press enter 4 times) - in the Settings, select the 'Battery' menu and in the battery menu select Min SoC and change it to 10, then select On Grid MinSoc (this is 'battery reserve') and change it to 10 and that's it both settings are now 10% and it should be good to go.
On the log in details, if you have the V2 app you can check your User Name by clicking on the 'Me' at the bottom right, then click the > next to Foxess User at the top - and you can use that to login to the website, hopefully you've just noted that down wrong.
If that doesn't work, in the V2 app you should be able to click the Log Out button which takes you back to the Account Login - and it will pre-fill the fields with your username and your password (obscured), if you click the symbol at the end of the password line it will show you the text - make sure you copy that in it's entirety it is case specific and spaces, hyphens are all taken into account etc.
If you have access to the inverter panel you can change it there, click the 'tick' button, choose 'Settings' and it will ask for a password, that will be 0,0,0,0 (just press enter 4 times) - in the Settings, select the 'Battery' menu and in the battery menu select Min SoC and change it to 10, then select On Grid MinSoc (this is 'battery reserve') and change it to 10 and that's it both settings are now 10% and it should be good to go.
On the log in details, if you have the V2 app you can check your User Name by clicking on the 'Me' at the bottom right, then click the > next to Foxess User at the top - and you can use that to login to the website, hopefully you've just noted that down wrong.
If that doesn't work, in the V2 app you should be able to click the Log Out button which takes you back to the Account Login - and it will pre-fill the fields with your username and your password (obscured), if you click the symbol at the end of the password line it will show you the text - make sure you copy that in it's entirety it is case specific and spaces, hyphens are all taken into account etc.
Thanks Dave, very helpful. I will check the inverter settings as you suggest and with your advice I have managed to solve the Fox cloud issue. The first letter of my username was the wrong case! I use my email as the user name and whilst email is not usually case sensitive before the @, of course when used as a user name it is! Thanks again