The app doesn’t seem to be working this evning… keep getting the message ‘query data failed’
Any ideas?
App not workinf
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Dave Foster
- Posts: 1311
- Joined: Thu Oct 13, 2022 7:21 pm
The back end Foxess database is down at the moment, they are working on restoring it now.
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alistair.miller
- Posts: 6
- Joined: Fri Dec 16, 2022 5:32 pm
Click the lighter blue box under the house with the smaller arrow on the right takes you to the normal screens.
- Attachments
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Alistair
Fox ESS H1 3.7 Hybrid inverter
14 x JA 405 watts solar (5.67 kw)
Fox ESS Cube 5 x 4.03kw (20.1kw)
Fox ESS H1 3.7 Hybrid inverter
14 x JA 405 watts solar (5.67 kw)
Fox ESS Cube 5 x 4.03kw (20.1kw)
I updated to the new version of the App this morning (picture of a house etc.) and it all seemed to work fine. But then I went into one of the options and now I have a list starting with "site information", then "Datalogger list", "Wifi meter", "EV Charger". But I can't find an exit button to get back to the house picture! Any ideas!?
Panels_____9.6 kWp array 24 panels Sharp 410W each, 12 East roof, 12 West roof, roof pitch 30 deg, estimated 5611 kWh per year - DC coupled
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
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Dave Foster
- Posts: 1311
- Joined: Thu Oct 13, 2022 7:21 pm
The exit button should be at the top of left hand side of the screen looks like a ‘<‘ symbol.
But if you can’t see it i’d be tempted to force close the app as it should then start from the overview menu
But if you can’t see it i’d be tempted to force close the app as it should then start from the overview menu
Hi Dave,
It doesn't seem to have one. The top of the screen says "Site information" and there is nothing above it, even if I 'pull' the screen down. Tried pushing the screen left, right, up, down, nothing I can see.
I'm on Apple OS, how do I force close the App?
It doesn't seem to have one. The top of the screen says "Site information" and there is nothing above it, even if I 'pull' the screen down. Tried pushing the screen left, right, up, down, nothing I can see.
I'm on Apple OS, how do I force close the App?
Panels_____9.6 kWp array 24 panels Sharp 410W each, 12 East roof, 12 West roof, roof pitch 30 deg, estimated 5611 kWh per year - DC coupled
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
OK quick google search and I managed to close it. The option I was in is at the top corner (3 dots) and then 'edit' which showed the information for the installation. Back on the 'house' screen now! Thanks for your help.
For anyone else who gets stuck - to close the app on iphone, double push home button, side swipe the preview of the apps until the fox app appears and slide it up to close it.
For anyone else who gets stuck - to close the app on iphone, double push home button, side swipe the preview of the apps until the fox app appears and slide it up to close it.
Panels_____9.6 kWp array 24 panels Sharp 410W each, 12 East roof, 12 West roof, roof pitch 30 deg, estimated 5611 kWh per year - DC coupled
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
Inverter____6 kW Fox ESS hybrid (H1-6.0-E)
Batteries___7.5 kWh 3 x Fox ESS HV2600 2.56 kWh - DC coupled
Batt Rack__19" cabinet with space for 1 BMS and up to 4 batteries
Charger____7 kW Zappi v2
Hot water__3 kW Eddi v2.1
Myenergi Hub and Harvi / EPS full changeover switch (complete house on EPS) / installer UPS Solar
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Andrea_Osterloh
- Posts: 1
- Joined: Thu Oct 26, 2023 2:56 pm
Hi everybody,
is it possible that the registration with the new app (V1.50.0)is not working right now?
My FOX system was installed today and after the installation our electrician asked me to download the foxcloud app, register and log into my new system.
I registered, but when I want to login it only says: Wrong user name or password. The electrician said that this happened also to the customer where he installed yesterday.
What can we do? Just wait until there is a new app update?
BR
Andrea
is it possible that the registration with the new app (V1.50.0)is not working right now?
My FOX system was installed today and after the installation our electrician asked me to download the foxcloud app, register and log into my new system.
I registered, but when I want to login it only says: Wrong user name or password. The electrician said that this happened also to the customer where he installed yesterday.
What can we do? Just wait until there is a new app update?
BR
Andrea
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Dave Foster
- Posts: 1311
- Joined: Thu Oct 13, 2022 7:21 pm
I’ve not heard on any login problems, but try it on their website instead, https://www.foxesscloud.com/login
There’s also a link there for forgotten password if you need it
There’s also a link there for forgotten password if you need it