Figures on app seem completely wrong

[BrianFox]

The app is showing very low and clearly wrong solar generation, but the battery SOC shows far more

Solar seems to be capped at 136W, but the battery (10kwhr) has fully charged and is now correctly discharging under a forced discharge.

So the system seems to be working and generating normal output (5-25kwhr is what I've seen in recent weeks) but the app isn't reporting it properly.

Any ideas? We're away from home so can't do any resets etc.

[Dave Foster]

I’ve seen a few similar reports from systems across Europe as if Fox servers have had an update or clock issue that is affecting the aggregated statistics - for now i’d suggest waiting until tomorrow and see how the data looks after midnight when the stats will be reset.

[BrianFox]

I’ve seen a few similar reports from systems across Europe as if Fox servers have had an update or clock issue that is affecting the aggregated statistics - for now i’d suggest waiting until tomorrow and see how the data looks after midnight when the stats will be reset.

Still exactly the same today - battery still charging so system seems to be working, but figures on the app are still constant, and wrong

[BrianFox]

I’ve seen a few similar reports from systems across Europe as if Fox servers have had an update or clock issue that is affecting the aggregated statistics - for now i’d suggest waiting until tomorrow and see how the data looks after midnight when the stats will be reset.

Still exactly the same today - battery still charging so system seems to be working, but figures on the app are still constant, and wrong

No change - can anyone offer suggestions?

[MaterialBarracuda48]

Any ideas? We're away from home so can't do any resets etc.

I think you are stuck until home

[Dave Foster]

It's possible the Manager has got hung up (which basically stops your comms and higher level function), the only real suggestion for that i'm afraid is to do a full shutdown and restart of the inverter when you are back, or if you have someone who could pop in and shutdown / restart it.

[BrianFox]

It's possible the Manager has got hung up (which basically stops your comms and higher level function), the only real suggestion for that i'm afraid is to do a full shutdown and restart of the inverter when you are back, or if you have someone who could pop in and shutdown / restart it.

Thanks.

It seems weird that the battery SOC is still working but nothing else...

[Dave Foster]

It's possible the Manager has got hung up (which basically stops your comms and higher level function), the only real suggestion for that i'm afraid is to do a full shutdown and restart of the inverter when you are back, or if you have someone who could pop in and shutdown / restart it.

Thanks.

It seems weird that the battery SOC is still working but nothing else...

Only other thought is that there is a problem with the CT but I think you need to do the reset first and hopefully that’ll recover it.