Smart meter install reading

Max678 · Mon Mar 16, 2026 7:23 am

Hi.
I had a foxess system installed a couple of weeks ago and today I got my smart meter installed.
My system is a 12kw solar, kh10 and 40 kw battery.

From the app, I have been generating a lot more power than I need so have been exporting.

Today once the smart meter was installed after a few hours I noticed that the INL 1 reading was 17kw (happened to coincide with 17kw that my system says I exported) and the EHL 1 reading was 0.08kw (coinciding with how much i used of the grid).

Is it possible the smart meter has been wired backwards? It looks like its counting what i and exporting as if i was importing?

I rang the electricity company and they advised i have to wait 10 days for the system to register to check but im worried if it is flipped ill get charged for my exports?

Thanks!

MaterialBarracuda48 · Mon Mar 16, 2026 8:31 am

Who is your energy supplier?

I would be surprised if a meter was wired backwards.

Max678 · Mon Mar 16, 2026 9:45 am

MaterialBarracuda48 wrote: ↑Mon Mar 16, 2026 8:31 am Who is your energy supplier?

I would be surprised if a meter was wired backwards.

Origin is the supplier.

Could something else be wired wrong given those numbers?

MaterialBarracuda48 · Mon Mar 16, 2026 10:02 am

Do you have an online way to view submitted meter readings online?
Just to know they could be a few days behind real-time if you can check.

nrb501 · Mon Mar 16, 2026 3:56 pm

Looking at the meter will show you if the meter has been physically wired correctly, it is a standard wiring layout so there should be no reason for it being wrong.
The incoming supply from the DNO cut-out (main fuse) should be on the left hand pair of terminals and the feed to your distribution board(s) on the right hand pairs, the sequence left-right being:
Live in
Neutral in
Neutral out
Live out

Also what model of meter is it.
If in doubt, post a photo.

Max678 · Mon Mar 16, 2026 6:58 pm

MaterialBarracuda48 wrote: ↑Mon Mar 16, 2026 10:02 am Do you have an online way to view submitted meter readings online?
Just to know they could be a few days behind real-time if you can check.

No not yet. They have said i need to wait 10 days for it to be available online hence my concern where the numbers will be in 10 days.

Max678 · Mon Mar 16, 2026 6:59 pm

nrb501 wrote: ↑Mon Mar 16, 2026 3:56 pm Looking at the meter will show you if the meter has been physically wired correctly, it is a standard wiring layout so there should be no reason for it being wrong.
The incoming supply from the DNO cut-out (main fuse) should be on the left hand pair of terminals and the feed to your distribution board(s) on the right hand pairs, the sequence left-right being:
Live in
Neutral in
Neutral out
Live out

Also what model of meter is it.
If in doubt, post a photo.

Thanks. This is the model of the smart meter and the instructions im following about what each code means

https://www.originenergy.com.au/content ... r_2016.pdf

MaterialBarracuda48 · Mon Mar 16, 2026 7:43 pm

The other possibility I can think of is your solar CT clamp is backwards.
You said you export 17kWh, was this reading from FoxCloud2.0 App?

Do you have some pictures from the App to share?

nrb501 · Mon Mar 16, 2026 7:50 pm

I should have guessed you were in Aus, the EDMI meter you have is different to the ones we have fitted here in the UK. That said, I'd be surprised if the connection layout is different but you never know....

It certainly seems like your meter is reading export as import but the unknown at the moment is how Origin's back-end systems will interpret the data, it certainly does seem wrong though. The only thing I would suggest is make a noise now and get your concern registered, although that may take some patience to get past the first line of call handlers.
If you have an independent ombudsman then contacting them may be an avenue to go down if Origin are being "special".

Best of luck

MaterialBarracuda48 · Mon Mar 16, 2026 8:08 pm

Just wondering if you can pull up your meter reads online yet?
https://www.originenergy.com.au/help-su ... -gas-usage

In the UK, they can be a few days before they update, could be same for you also.

Max678 · Mon Mar 16, 2026 8:42 pm

MaterialBarracuda48 wrote: ↑Mon Mar 16, 2026 7:43 pm The other possibility I can think of is your solar CT clamp is backwards.
You said you export 17kWh, was this reading from FoxCloud2.0 App?

Do you have some pictures from the App to share?

Yes this is from the app.
I am worried about the ct clamp as I had some issues with it during the first install.

I've attached an image shortly after I read the smart meter (so was more that 17kWh)

Max678 · Mon Mar 16, 2026 8:45 pm

MaterialBarracuda48 wrote: ↑Mon Mar 16, 2026 8:08 pm Just wondering if you can pull up your meter reads online yet?
https://www.originenergy.com.au/help-su ... -gas-usage

In the UK, they can be a few days before they update, could be same for you also.

No not yet

MaterialBarracuda48 · Mon Mar 16, 2026 9:46 pm

You should be checking when the Sun comes up no doubt, and chase like @nrb501 suggests also.

Best of luck

nrb501 · Mon Mar 16, 2026 10:06 pm

I just found a hardware reference guide for your meter https://www.camax.co.uk/downloads/EDMI- ... sion-M.pdf on the last page there is the following gem which is likely the source of all the confusion:

Export is exporting or delivering energy to the customer‟s load, import is importing or
receiving energy from the customer. All conventions are from the point of view of the
supply authority.

MaterialBarracuda48 · Mon Mar 16, 2026 10:10 pm

nrb501 wrote: ↑Mon Mar 16, 2026 10:06 pm I just found a hardware reference guide for your meter [SNIP]

Wow, that's user friendly

Be nice when OP can get some value in their energy account to verify your find, nice job!