Missing several battery data information

[James.huang10]

Hi guys,

Looking for some assistance here from you experts. I seem to be missing alot of battery related data, i noticed this was the case when the system was first installed last year but never thought much about it as it was working fine. But now that I am learning a lot more, I'm looking to integrate a dashboard into my HA. I've attached 3 screenshots which show manufacturing date, remaining capacity data and nominal energy data all missing just to name a few. Is anyone able to shed some light as to how I can get this fixed?

Thanks heaps in advance

[MaterialBarracuda48]

Odds are you have an older firmware running on what looks like EP11's.
IIRC I had data missing from FW entries until the FW was updated.

https://www.fox-ess.com/contact-us
Scroll down to Global Service Contacts, and find either the email address or phone number for your region.
If you call, have ALL of your serial numbers available for Inverter/Datalogger/and every battery to hand.

[James.huang10]

Odds are you have an older firmware running on what looks like EP11's.
IIRC I had data missing from FW entries until the FW was updated.

https://www.fox-ess.com/contact-us
Scroll down to Global Service Contacts, and find either the email address or phone number for your region.
If you call, have ALL of your serial numbers available for Inverter/Datalogger/and every battery to hand.

Thanks so much, I'll give that a go first. I thought I had all the firmwares updated recently when I got the datalogger and inverter updated for 5s refresh but turns out batteries didnt get updated.

[MaterialBarracuda48]

Thanks so much, I'll give that a go first. I thought I had all the firmwares updated recently when I got the datalogger and inverter updated for 5s refresh but turns out batteries didnt get updated.

Are you running EP11's then?
Mine was on 1.005 upon install, and I am certain that some values were missing for me.

Do you have current FW version?

[James.huang10]

Thanks so much, I'll give that a go first. I thought I had all the firmwares updated recently when I got the datalogger and inverter updated for 5s refresh but turns out batteries didnt get updated.

Are you running EP11's then?
Mine was on 1.005 upon install, and I am certain that some values were missing for me.

Do you have current FW version?

correct, mine are ep11 and i just checked and the firmware I;m currently on is 1.003, looks like it's VERY outdated since the current version is 0.012

[MaterialBarracuda48]

I thought mine was on an older FW

Anyhow, report back once you have done your upgrade, I am sure it will be good once done.

[James.huang10]

I thought mine was on an older FW

Anyhow, report back once you have done your upgrade, I am sure it will be good once done.

Thanks so much for your help, confirming all working now with the data now showing correctly. Seems i had a very outdated firmware!

[MaterialBarracuda48]

Thanks so much for your help, confirming all working now with the data now showing correctly. Seems i had a very outdated firmware!

Top stuff!

Glad it is now showing the missing sections for you.