Data loss info before 21..23APR2023

schuurhuis · Post by **schuurhuis** » Mon May 08, 2023 8:10 pm

Around 21~23 april there were some issues accessing the inverter data through the cloud. Somewhere else in this forum this is noticed as well : 'app fault'.

After some time the app started working again but historic information dating before the event seems vanished.
A day or so later a pop up was showing on startup of the app, indicating that some data was to be restored, and everything should be OK after May 6 2023.

This pop up is no longer showing up on startup of the app. And data collected before 21 April 2023 is not visible. Am I the only one observing this. Does this imply the data is gone and will not be restored?

Does anyone have a final word from Foxess about this situation?

Robbo622 · Post by **Robbo622** » Tue May 09, 2023 1:49 pm

Yes, same for me!

calum · Post by **calum** » Wed May 10, 2023 10:00 am

There was a message on the Foxcloud website suggesting that this would be a temporary state of affairs and that we could expect the data to return. It wasn't clear about exactly when, though.

APfox · Post by **APfox** » Wed May 10, 2023 12:45 pm

My stats have reappeared on the website.
Don't use the app tbh, but I assume they're using the same database

schuurhuis · Post by **schuurhuis** » Thu May 18, 2023 10:25 am

Somewhere this week all my historic data re-appeared.
Luckily my own storage provides data more relyably..
Given this is a 'free' service, where you pay with some of your privacy, I strongly consider disabling the link to the foxess loud.