Data loss info before 21..23APR2023

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schuurhuis
Posts: 3
Joined: Mon May 08, 2023 7:52 pm

Around 21~23 april there were some issues accessing the inverter data through the cloud. Somewhere else in this forum this is noticed as well : 'app fault'.

After some time the app started working again but historic information dating before the event seems vanished.
A day or so later a pop up was showing on startup of the app, indicating that some data was to be restored, and everything should be OK after May 6 2023.

This pop up is no longer showing up on startup of the app. And data collected before 21 April 2023 is not visible. Am I the only one observing this. Does this imply the data is gone and will not be restored?

Does anyone have a final word from Foxess about this situation?
Robbo622
Posts: 6
Joined: Sun Mar 12, 2023 2:56 pm

Yes, same for me!
calum
Posts: 399
Joined: Fri Feb 24, 2023 11:00 am
Location: Stockport

There was a message on the Foxcloud website suggesting that this would be a temporary state of affairs and that we could expect the data to return. It wasn't clear about exactly when, though.
H1-3.7 / 6xHV2600 / 14x400W / RS485 Modbus->HA
FoxESS Modbus HA Integration
Contact Fox here
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APfox
Posts: 20
Joined: Tue Mar 28, 2023 9:40 am

My stats have reappeared on the website.
Don't use the app tbh, but I assume they're using the same database
H1-5.0-E1 inverter
ECS2900-H3
4400wp (SW) + 2000wp (NE) PV Array
HomeAssistant via WaveShare RS485 PoE to ETH (b)
no wi-fi (no stable connection)

goal: disconnect the FoxEss system from the internet completely and manage it from HA.
schuurhuis
Posts: 3
Joined: Mon May 08, 2023 7:52 pm

Somewhere this week all my historic data re-appeared.
Luckily my own storage provides data more relyably..
Given this is a 'free' service, where you pay with some of your privacy, I strongly consider disabling the link to the foxess loud.
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