Data loss info before 21..23APR2023

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schuurhuis
Posts: 3
Joined: Mon May 08, 2023 7:52 pm

Around 21~23 april there were some issues accessing the inverter data through the cloud. Somewhere else in this forum this is noticed as well : 'app fault'.

After some time the app started working again but historic information dating before the event seems vanished.
A day or so later a pop up was showing on startup of the app, indicating that some data was to be restored, and everything should be OK after May 6 2023.

This pop up is no longer showing up on startup of the app. And data collected before 21 April 2023 is not visible. Am I the only one observing this. Does this imply the data is gone and will not be restored?

Does anyone have a final word from Foxess about this situation?
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