Search found 5 matches

by stephenstewart
Mon Feb 27, 2023 8:21 pm
Forum: Energy Cube (ECS/EQ)
Topic: SoC goes down without any consumption
Replies: 6
Views: 3464

Re: SoC goes down without any consumption

I remote monitor our customers system to check for issues and ive notice around 2am that there battery discharges to- 0.40Kw,this looks the same as mentioned any ideas what is causing this,ita around the same time every night on two customers systems
by stephenstewart
Mon Feb 27, 2023 8:16 pm
Forum: Mobile App Help
Topic: new addon to mobile app
Replies: 3
Views: 1741

new addon to mobile app

Hi I install fox equipment and have just noticed today there is a car charger icon, does anyone know much about this as it will not let you do anything, most of my customers have EV so it drains the battery's and hopefully if its a case of fit a CT to the EV tails this would be a good addition ...
by stephenstewart
Mon Feb 27, 2023 8:06 pm
Forum: Mobile App Help
Topic: Commissioning
Replies: 2
Views: 1620

Re: Commissioning

Hi just seen your post,i guess the system is all working, have you filled a G99 to the DNO?. The commissioning side is straight forward same as the installation side. It is important that you have registered it with the DNO. Any questions feel free to post im in manchester so not around the corner ...
by stephenstewart
Fri Jan 20, 2023 8:12 am
Forum: Customer/End User Help
Topic: problems setting up end user platform
Replies: 2
Views: 943

Re: problems setting up end user platform

Thanks Will ive followed the instructions an scan the Qr code to set it up on end user thats when it says invalid serial number, i hope ive done it right,its only the second one ive done the first one set up no problem,is there anything else i might be doing wrong as i want to cover all bases before ...
by stephenstewart
Thu Jan 19, 2023 1:31 pm
Forum: Customer/End User Help
Topic: problems setting up end user platform
Replies: 2
Views: 943

problems setting up end user platform

Hello
I have just started to fit fox inverters,i can set up my installer platform but i have one customer who cannot get the end user set up as it keeps saying invalid serial number.
Hopefully its an easy fix