Search found 7 matches

by merango
Wed Apr 16, 2025 5:35 pm
Forum: Mobile App Help
Topic: Daily Total Gerneration Report / Octoups Rates Question
Replies: 0
Views: 249

Daily Total Gerneration Report / Octoups Rates Question

Hi,

I'm working my way around the app and web login, all still new but I have a couple of quick questions:

Is it possible to see from the web log in the total daily generated energy as a simple total? For example, Monday 56kWh, Tuesday 61 etc etc. All I see is the daily generation but want to see ...
by merango
Wed Apr 16, 2025 11:54 am
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

Re: 2 Day Post Install Question

Thank you for the info, thats fantastic, I'll take a look.
by merango
Mon Apr 14, 2025 4:07 pm
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

Re: 2 Day Post Install Question

Thanks Will, you have been a star and appreciate the feedback.

I will speak to my installer, I assume they will be able to see all relevant software / firmware for all FOX hardware and if it need an update?

I have managed to get the battery firmware sorted on the odd one that was behind the rest ...
by merango
Sun Apr 13, 2025 3:40 pm
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

Re: 2 Day Post Install Question

Thanks Will, totally understand the issues but I'm a good hour away from them so understand the call out. I don't expect an issue with hardware faults or replacement warranty issues but the remote update was something I was hoping FOX could do remotely? Or am I able to do it myself? I'm pretty I.T ...
by merango
Sat Apr 12, 2025 5:27 pm
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

Re: 2 Day Post Install Question

I've found the price section, just need to know if the service email address is the best place to get my software and battery firmware updated remotely?
by merango
Fri Apr 11, 2025 6:47 pm
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

Re: 2 Day Post Install Question

Thanks Will for the very quick reply.

I did call the installer, given my distances from where I live to him, he suggested I email the service.uk@fox-ess.com and send them my inverter SN and they can do it? Is it easy to do myself as I'm in IT and like to keep all my IT stuff up to date :-)

In ...
by merango
Fri Apr 11, 2025 6:42 pm
Forum: Customer/End User Help
Topic: 2 Day Post Install Question
Replies: 10
Views: 4508

2 Day Post Install Question

Good afternoon,

I have just had my long awaited solar install at home 2 days ago (See my signature for details). It's a 34 Panel system with 14.4kW of batteries, mostly for being as self sufficient as possible while maximising the export to the grid using the 3-phase supply I have in the UK to my ...