Search found 3 matches

by FixFitTest
Mon Mar 03, 2025 6:17 pm
Forum: Customer/End User Help
Topic: Customer Handover of new install
Replies: 4
Views: 2267

Re: Customer Handover of new install

Dave Foster wrote: Mon Mar 03, 2025 4:56 pm Yes once the installer has set up the plant details (name, address, size etc.) when the user is invited and joins it will all be there for them when they log in.
Great thanks for that, couldn't find that part of the process documented anywhere. Appreciate your answers
by FixFitTest
Mon Mar 03, 2025 4:41 pm
Forum: Customer/End User Help
Topic: Customer Handover of new install
Replies: 4
Views: 2267

Re: Customer Handover of new install


Your not missing anything for the UK, the normal (and best) procedure is the installer creates the plant and then invites the user.

In some countries the installer and user are often the same thing which is why you see that option as well.


Thanks for that Dave, does that imply when they are ...
by FixFitTest
Mon Mar 03, 2025 3:41 pm
Forum: Customer/End User Help
Topic: Customer Handover of new install
Replies: 4
Views: 2267

Customer Handover of new install

Hi first time installing a fox ESS (Install others) what is the correct procedure for handover to the customer, all the videos and docs I can find show the procedure for creating an agent, agent adding installer, installer creating a "plant" in the 2.0 App. I also see videos of customer creating an ...