Great thanks for that, couldn't find that part of the process documented anywhere. Appreciate your answersDave Foster wrote: Mon Mar 03, 2025 4:56 pm Yes once the installer has set up the plant details (name, address, size etc.) when the user is invited and joins it will all be there for them when they log in.
Search found 3 matches
- Mon Mar 03, 2025 6:17 pm
- Forum: Customer/End User Help
- Topic: Customer Handover of new install
- Replies: 4
- Views: 2267
Re: Customer Handover of new install
- Mon Mar 03, 2025 4:41 pm
- Forum: Customer/End User Help
- Topic: Customer Handover of new install
- Replies: 4
- Views: 2267
Re: Customer Handover of new install
Your not missing anything for the UK, the normal (and best) procedure is the installer creates the plant and then invites the user.
In some countries the installer and user are often the same thing which is why you see that option as well.
Thanks for that Dave, does that imply when they are ...
- Mon Mar 03, 2025 3:41 pm
- Forum: Customer/End User Help
- Topic: Customer Handover of new install
- Replies: 4
- Views: 2267
Customer Handover of new install
Hi first time installing a fox ESS (Install others) what is the correct procedure for handover to the customer, all the videos and docs I can find show the procedure for creating an agent, agent adding installer, installer creating a "plant" in the 2.0 App. I also see videos of customer creating an ...