FoxESS Community - Owners & Installers Forum

My installer recommended a min SOC of 20% (to maximise their life) although all Fox's literature appears to suggest 10%. I've got an Ep11, with a notional capacity of 10.3kWh, so 10% makes quite a difference. I've had the system for about 3 weeks.
Am I taking a risk by reducing min SOC to 10%?
Any ...

It's just happened again! The app as set up by my installer has vanished, leaving the "set up a plant" screen of a virgin system. Online my system is still visible and logging data, but without the app I can't program the battery to charge overnight if I want that.
I guess it's just a problem with ...

Thanks,
Carried out the reset, everything came back on, the dongle flashing again at 2/s and nothing changed in the cloud.
I'll contact my installer as you suggest.
Ho Hum.
Tim

Hi,
My system isn't as in the video.
The battery & inverted are a retrofit to my existing solar PV.
I think the PV input is taken from the AC board at the consumer meter, so there is no DC PV input.
The Inverter and battery are not quite the same either. I have attempted to attach photos, but can't ...

The dongle (Datalogger?) is flashing about twice a second.
The inverter looks fine (blue & green).
What do I need to do?

Update:
I have just checked the Foxcloud website. The system is visible but the inverter and datalogger are shown as offline.
Suggestions?

Update: about an hour ago the system returned, but all the components (inverter, battery etc.) are flagged as offline.

7 days after installation. App worked reasonably well until now, but last night it suddenly stopped showing the normal screens and gives me a pretty picture of a house and the instruction "Create a plant", with the message "invalid plant" I don't want to blunder about trying to set up the app again ...