Search found 6 matches

by CohenB
Fri Sep 27, 2024 3:41 pm
Forum: Customer/End User Help
Topic: Is he dead? H3 5.0e
Replies: 5
Views: 808

Re: Is he dead? H3 5.0e

Thank you for support. I had a very good experience with the customer service from the Netherlands. First I emailed them, but got an automated message that I should use the online support (https://support.fox-ess.com/). I created a ticket at 14:49. I got an email from them to confirm my phone number ...
by CohenB
Fri Sep 27, 2024 10:19 am
Forum: Customer/End User Help
Topic: Is he dead? H3 5.0e
Replies: 5
Views: 808

Re: Is he dead? H3 5.0e

Thank you, Dave. The RVOLT spiked on 25th, but has not spiked again: 25-9.png I followed the manual and disconnected the unit on 26th. First a few minutes, then for half an hour. Unfortunately it did not fix it, and does not invert anymore: 26-9.png I did not touch it today: 27-9.png It keeps being ...
by CohenB
Fri Sep 27, 2024 8:01 am
Forum: Customer/End User Help
Topic: Is he dead? H3 5.0e
Replies: 5
Views: 808

Is he dead? H3 5.0e

Hi all, My inverter H3 5.0e does not invert anymore. I have disconnected it to reset, even had it out for a couple of hours, but it does not come back. It is currently 'stuck' in a loop: 60s checking, restarting, 60s checking, restarting,... This occured after two grid voltage spikes in the ...
by CohenB
Thu Jan 18, 2024 2:20 pm
Forum: Customer/End User Help
Topic: Energy Flow?
Replies: 3
Views: 1299

Re: Energy Flow?

Same here, battery charging, but no energy 'flow': all zeroes.
by CohenB
Wed Nov 15, 2023 12:22 pm
Forum: Customer/End User Help
Topic: Foxess data logger no IP adress
Replies: 2
Views: 898

Re: Foxess data logger no IP adress

Thanks for thinking with me.

But unfortunately, I have tried this option and it didn't produce different results.
by CohenB
Wed Nov 15, 2023 8:49 am
Forum: Customer/End User Help
Topic: Foxess data logger no IP adress
Replies: 2
Views: 898

Foxess data logger no IP adress

Dear all, My Foxess data logger / dongle lost connection. Nothing was changed on my part, modem, wifi signal,... all worked up until now. The dongle is blinking fast. When accessing the logger it has no longer an IP adress, but it finds my wifi SSID: Noip.png When trying to update the password and ...