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Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:05 pm
by Dave(User22)
Mobile app is not allowing me to login and is always showing login has expired. I have changed password and the I am able to check via desktop version.

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:12 pm
by RobT
I have exactly the same problem. Just started this morning. Bounces back to the login screen with a popup saying "Login has Expired". Website foxesscloud works fine and I can see my system/status through there. I'm glad I'm not the only one seeing this. Must be a server issue.

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:14 pm
by gfairclough
Same here, v1 app and website working fine. :(

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:15 pm
by reef
Yes, I have this too in the v2.0 app. The original app still works.

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:50 pm
by nowtvman
Same, can't log in. Says log in expired. Tick terms and conditions and then just bounces back.

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 1:52 pm
by lrog
Had similar problem but after multiple tries it now works on my Iphone

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 2:20 pm
by gfairclough
My v2 is allowing access again.

Re: Mobile app - login has expired

Posted: Tue Aug 06, 2024 4:41 pm
by Dave Foster
The V2 app has been having problems on and off today - Fox appear to be working on the servers.

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 11:22 am
by nowtvman
Having the same issue again today. Keeps bouncing back to log in.

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 11:39 am
by Dave Foster
nowtvman wrote: Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 12:21 pm
by Dad
:) I hope they don’t fix it because it seems that whilst the Fox app is broken the Energy Stats app is working again during the daytime!!

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 1:05 pm
by nowtvman
The app is now asking me to make a plant ??

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 1:39 pm
by AlanHarwood
I'm having the same problem today; web site works normally, as does old version of app, but new version of app either says I am off-line, or refuses to let me log in.

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 1:53 pm
by JohnBristol
I have the same problem with FoxCloud2.0. Just started yesterday. Bounces back to the login screen with a popup saying "Login has Expired". Foxcloud app V1 works fine as does website foxesscloud and I can see my system/status through those two.

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 2:00 pm
by lrog
Had the same problem earlier (make plant). Left it alone for a while and it reset itself. Think they are messing around with the servers.

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 2:22 pm
by gwddelg
mobile app login has expired and time out please try again messages
no data available on fox 2 app
emailed as per contact us instructions - no reply...

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 2:25 pm
by gwddelg
Dave Foster wrote: Fri Aug 16, 2024 11:39 am
nowtvman wrote: Fri Aug 16, 2024 11:22 am Having the same issue again today. Keeps bouncing back to log in.
Keep an eye on this page, it’ll be updated

https://monitor.foxesscommunity.com/sta ... qLgWwo4kbQ
cheers bud

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 4:13 pm
by gwddelg
still not fully functioning

Re: Mobile app - login has expired

Posted: Fri Aug 16, 2024 4:58 pm
by Dave Foster
This update just posted by Fox ESS on the V2 app
cw.jpg
From other users I believe that Energy Stats is still working well