bug in the new mobile app?

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vip-klaus
Posts: 4
Joined: Mon Nov 06, 2023 6:03 pm

Hello everyone,

I think there is a bug in the new smartphone app (with the house on the site overview).
My PV system uses two inverters (H3-12.0 with a battery as master, H3-6.0 without battery as slave). The system works perfectly, but on the site overview the battery soc is always shown as 0%, even though it is currently >90%, for example. On the inverter side, however, the battery is displayed correctly.
Does anyone know this problem? I suspect a connection with the constellation of two inverters, which may not be handled correctly by the app.

Thank you and best regards
Klaus
Fox Standortuebersicht_07.11.2023.jpg
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Fox Standortuebersicht_Batterie_07.11.2023.jpg
vip-klaus
Posts: 4
Joined: Mon Nov 06, 2023 6:03 pm

Nobody has an idea?
Dave Foster
Posts: 1256
Joined: Thu Oct 13, 2022 7:21 pm

sorry not seen this one reported, but there are not many users that have dual h3 inverters - I understand that a new app 2.0 is coming soon so this may only be a temporary problem.
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