Hi,
I recently joined a VPP plan with my electric provider.
I have since changed supplier and now I cannot see my plant on the cloud,
When I try to add devices, I get a "not addable error" 41931
My new provider also cannot connect.
My understanding is that the previous provider needs to unbind my devices.
Does anybody know what I need to do to restore my cloud data?
I do not have installer details, and I have requested the previous provider to fix this this.
The original VPP is the only one that can unbind your site, which should give you control back again.
I wouldn’t have expected you to have lost access to your system it is normally still available via your original username/password combination, that’s a new one on me - so whilst you wait for your original VPP to unbind you, it might be worth emailing Fox and asking them to check your access.
I wouldn’t have expected you to have lost access to your system it is normally still available via your original username/password combination, that’s a new one on me - so whilst you wait for your original VPP to unbind you, it might be worth emailing Fox and asking them to check your access.