Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:27 pm
by Kipplekat
Any ideas why the Fox app would suddenly not show our system after working for months? It’s the same logging in on the website dashboard.
I’ve tried on android and apple devices. It was displaying this morning, went to check it this afternoon and it’s all missing.
Re: Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:40 pm
by MaterialBarracuda48
What happens when you try to add your plant back?
Re: Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:41 pm
by Kipplekat
No idea how to do that, the system was set up by our installer including the app
Re: Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:43 pm
by MaterialBarracuda48
If you have a WLAN logger like Will is waving around here, then that's what you are going to pair up.
Pairing starts around 5m 30s in
Re: Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:46 pm
by Kipplekat
Thanks, any reason this might happen? The logger is still connected to the internet according to the lights, slowly flashing red. Does Fox have a service status page anywhere?
Re: Logged into app and website this afternoon and our plant and devices are gone
Posted: Thu Feb 19, 2026 3:47 pm
by MaterialBarracuda48
If the service was down, then you should see Plant offline, given that it is now missing... odds are you need to add it back.
Someone just a few days ago nuked their plant, as there is little to stop you doing it, "are your sure, are you REALLY sure!"