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App offline, data in cloud off line
Posted: Tue Feb 25, 2025 12:17 pm
by AnnetteBishop
The app, v 2.1.37 has been down for 6 days.
Cloud showing off line on data logger, so no system data
Dongle is flashing rapidly red.
System is working as I can see data in the Eddy app.
I have turned router on and off again.
Any ideas??
Thanks
Re: App offline, data in cloud off line
Posted: Tue Feb 25, 2025 12:55 pm
by Dave Foster
AnnetteBishop wrote: Tue Feb 25, 2025 12:17 pm
The app, v 2.1.37 has been down for 6 days.
Cloud showing off line on data logger, so no system data
Dongle is flashing rapidly red.
System is working as I can see data in the Eddy app.
I have turned router on and off again.
Any ideas??
Thanks
Your data logger has lost it's connection to the wifi - and if you haven't changed any wifi / router settings in the house then it likely just needs a reset. It can be a bit fiddly as you have to unscrew the collar, then pull it down and out - leave it 10 seconds and plug it back in and tighten the collar. It should settle down to a slow (1 second) flash after a minute and within 10 minutes the cloud should show as on-line.
If it is really fiddly to do that, the only other way is to do the full system shut down and restart which basically removes power and starts it up again.