Battery Offline - Still working but won't take charge / mode scheduler instructions

[DoingMyBit]

Hi All,

Bit of an odd one. System installed not too long ago.

I've noticed the battery being marked as 'offline' occasionally in the app / cloud portal, but it has typically come back to online status quickly.

Today, it has dropped to 'offline' status and is not coming back to 'online'. However, the battery is working in terms of taking charge from the inverter and discharging back to the inverter. The main issue is that I believe this 'offline' status is preventing the unit from taking mode scheduler or force charge instructions from the master inverter.

Both inverters remain in 'online' status.

Current status page from the cloud portal attached.

Any ideas?

Many thanks!

[Dave Foster]

There were a number of cloud problems reported yesterday similar to this - Friday appears to be the 'doing maintenance day' on their cloud servers so hopefully all should be good again now.

[DoingMyBit]

Many thanks, Dave!

I'll assume maintenance should this happen and try to plan upcoming schedules on a Thursday. I'll probably go the Home Assistant route in the fullness of time, but one step at a time...

[Groves-ct14]

Hi, I have noticed this today. I have had the system since the start of the year and it has never been offline. Today it went about mid day and still not back, I’ve deleted and reinstalled the app, I have reset the system, I have followed instructions to reconnect with internet and nothing is working. App is offline but everything system wise seems to be ok. Dongle is just flashing red.

Any ideas?
I’ve tried connecting to the dongle and doing the ip address thing too and using a different device and nothing is working…: