Batteries providing barely any output and bizarre issues with Fox support
Posted: Thu May 16, 2024 11:42 am
Hi - I have an ongoing issue (4 months) where my batteries are providing barely any output and would be interested in knowing if anyone else is experiencing anything similar - as well as a bizarre reaction from Fox where they are ignoring me and literally putting the phone down.
The system was installed in August 23 and performed well - providing almost all my daily usage (about 10kw) until about the end of January. Around this time, it simply stopped providing any usable output. The two attachments show a typical day last year (1st November) versus a typical day now (15th May).
I've emailed fox several times and they were initially being quite helpful. I've called and spoken to them, and they claim that the temperature is too low (under 15 degrees) for ideal use as my system is installed in an unheated garage. I can understand this (and I can look at insulating the unit) however the average temperature in Sept to December last year was well under this and it performed well.
Something has changed, and I can only assume that the cold weather earlier this year has affected the batteries. Fox have stopped replying to my emails - and it's not as though I'm sending loads of them - they are simply ignoring them. I called them last in April and they acknowledged the emails and said they have been passed onto the technical department - yet still no reply.
I called them again today (16th May) and after a brief introduction from me, they just put the phone down. I've been patient, I've not been rude or demanding and they just put the phone down. Now they refuse to answer the phone to me, leaving me on hold listening to music.
I'm interested in knowing if anyone else has experienced similar battery issues, or similar behaviour from Fox?
Thank you
The system was installed in August 23 and performed well - providing almost all my daily usage (about 10kw) until about the end of January. Around this time, it simply stopped providing any usable output. The two attachments show a typical day last year (1st November) versus a typical day now (15th May).
I've emailed fox several times and they were initially being quite helpful. I've called and spoken to them, and they claim that the temperature is too low (under 15 degrees) for ideal use as my system is installed in an unheated garage. I can understand this (and I can look at insulating the unit) however the average temperature in Sept to December last year was well under this and it performed well.
Something has changed, and I can only assume that the cold weather earlier this year has affected the batteries. Fox have stopped replying to my emails - and it's not as though I'm sending loads of them - they are simply ignoring them. I called them last in April and they acknowledged the emails and said they have been passed onto the technical department - yet still no reply.
I called them again today (16th May) and after a brief introduction from me, they just put the phone down. I've been patient, I've not been rude or demanding and they just put the phone down. Now they refuse to answer the phone to me, leaving me on hold listening to music.
I'm interested in knowing if anyone else has experienced similar battery issues, or similar behaviour from Fox?
Thank you
- Typical day in November 23
- Typical day in May 24