FoxESS Community - Owners & Installers Forum

Hi.

Need your advice please. My installer currently has admin access into my FoxCloud system. I'm trying to get him kicked out as I am having heaps of problems with him. A lot of things which he had promised wasn't done, and eventually we had to get another solar installer in to look at our system and was found that my system wasn't properly earthed, and a number of the items used were non-compliant.

Now my question is, is it important to have a solar installer getting admin access into our system, and what exactly is the purpose of granting someone that access?

Thanks in advance!

Sorry to hear that you are having problems with your installer, the remote access for installers (and agents) allows support engineers to get access to more detailed information (individual battery cell temperatures/voltages for example) and it provides access to control the more advanced features of the inverter - grid voltage/frequency tolerances and remote reset.

Probably the single most useful thing is the ability to download and install the latest firmware for inverter, BMS and batteries.

Removing your installers access is not easy, you have to contact FoxESS only they can do this and they understandably want you to work with the installer to resolve issues - otherwise you are largely on your own and will need FoxESS to manage the firmware updates for you (which they will do if the relationship has broken down).

Thanks Dave for your comments.

My country distributor for the Fox System got back to us and recommended someone they trust who can help take over the administration of my system. So we will likely go with him instead.

His company also offers a service package for about US$180 per year which besides active monitoring of our system, will also include twice-yearly cleaning of the solar panels and general maintenance. I've decided against taking up the offer as I probably can hose down the panels by myself from time to time. And if a fault does arise in the system, surely the FoxCloud app would warn me about it and then I can pay him to do troubleshooting then? In any case, I doubt anyone with that many clients would be "actively monitoring" if my system is working fine. I hope I am not missing something by not taking up the service package...