FoxESS Community - Owners & Installers Forum

Hi,
can someone please give me an email address for support on this system? The support email i've been sending just goes un-answered. Yes, i know they were away over the xmas break, but surely should be back by now?

I've not had any response either. My ticket has been open 7 days. How long have you been waiting?

since 29th december

https://www.fox-ess.com/contact-us

Scroll down to Global Service Contacts, find your Region/Country and email them directly, you should then get a support ticket back hopefully. Check spam folder for a reply, then they usually respond with 2-3 working days.

I've already emailed support in the UK. Its been 4 days so far. Maybe there is still a Xmas backlog

wonderhui wrote: ↑Wed Jan 14, 2026 4:36 pm I've already emailed support in the UK. Its been 4 days so far. Maybe there is still a Xmas backlog

Did you get automated response within a minute with a ticket number?

13th @13:06
[##101366##] Your ticket has been created

14th @16:38
Dear Customer

Right now I'm doing it and it should be done a few minutes later.

Thanks for your continuous support

Kind regards.
Peter

Yes i got the automated response... and I just got a response from a support staff as well 20 minutes ago!

wonderhui wrote: ↑Wed Jan 14, 2026 5:15 pm Yes i got the automated response... and I just got a response from a support staff as well 20 minutes ago!

I am pleased for you, hope they can fix/answer your question or update firmware etc.