FoxESS Community - Owners & Installers Forum

Hi all,

I have raised a support ticket for adjust meter compensation for -40 with in the application on the 22nd-NOV-2025.
I got an email inform from foxESS will be in touch with in 24hours.

But so far still InProgress.

Does anyone know how i can reach out the supporting team.?

Support ticket #88708 inverter issue.
KH9.9.

Thank you

It’s worth chasing them, they have been very busy and i’ve heard of a few tickets that have not been responded to - probably best to email your local service team with the ticket number (and include your inverter serial number).

Contact your local team via their email address listed towards the bottom of the page here https://www.fox-ess.com/get-in-touch/

I would 2nd what Dave has said, I put in a support ticket on 20th via the app, they couldn't find it.
Sent email and it was answered within 2 days and sorted.

Thanks all, will email foxess support to follow up.