FoxESS Community - Owners & Installers Forum

Hi, noticed this morning that today's graph for my system is completely blank. The home page of the app seems to show the current situation accurately, but I cannot see a daily graph for today or previous days. Graphs also missing when you navigate to the battery page itself. Restarting the app and phone has not fixed it. Weirdly the monthly graph data works and has today's data included.

Is this likely to be a temporary glitch, or is there a known issue with the app currently? Any ideas how to resolve it? I also seem to have lost the ability to access Support in the app - the option flashes up briefly when selecting Contact Us, but then disappears.

Thanks,

Marc

Just came here to second this which is annoying as I can't see my heat pump usage

Same issue here! Apps seems to work fine showing correctly the actual status in tha main page(battery level, energy flow to/from grid and/or batteries). HOWEVER in the following page (swipe left) I have no graph and data for the current day. Data is missing for the current day even in the "month" view.

Somewhat glad to hear it wasn't just me. Fortunately my graphs are back as of now.

Still a bit concerned Support no longer is present as an option on the Contact Us page. I've got no installer support and so the app is the only way I can get updates and help. Nobody's heard of this function being removed, have they?

Not sure if the support email is still valid service.uk@fox-ess.com if you have issues