Page 1 of 1
Error: The Device has been bound to a Plant by an another user
Posted: Tue May 27, 2025 1:06 pm
by Joe Vibe
Two of my NEWly purchased M1-800-E inverters cannot be added in the IOS app. The error message appears.
Does anyone have any idea how I can anonymize the inverters again?
Thanks for your help!
Re: Error: The Device has been bound to a Plant by an another user
Posted: Tue May 27, 2025 2:13 pm
by Dave Foster
That's unusual, are you the installer or has the installer bound them already ?
Generally speaking the only people that can correct this are Fox themselves, so you would need to get in touch and explain the problem with SN's etc... if you are in the UK they can be emailed on
service.uk@fox-ess.com
Re: Error: The Device has been bound to a Plant by an another user
Posted: Tue May 27, 2025 4:05 pm
by Will
Contact your installer or fox support as those serials are already bound to a site and can't be reused again.
Re: Error: The Device has been bound to a Plant by an another user
Posted: Wed May 28, 2025 7:25 am
by Joe Vibe
Thanks for your tips!
Joe
Re: Error: The Device has been bound to a Plant by an another user
Posted: Wed May 28, 2025 9:46 am
by Will
Most welcome