FoxESS Community - Owners & Installers Forum

So, got my Fox Solar and Battery (EP11 and H1-Gen2) installed just over a month ago ... and loving the generation .. however, after reading some of the posts on the forum around firmware updates etc ... messaged the company to ask what they support ... the response are below. Just kinda wondering what my options might be ... is it a case of going to Fox each time for any firmware updates / installer only inverter changes (such as meter compensation)

I have removed the name of the installer in the screenshots

Oh that response from them is very disappointing to read.

If they can't be bothered to click a button once every few months what kind of help will they be if you have a genuine issue?

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