Mobile app measurements

[af]

Hello all,

I'm not getting the expected data logged correctly in the FoxCloud2.0 app, and I'm not being able to get satisfactory answers from the representatives in Portugal, so I wonder if someone can help?

Setup:
- Fox F4600 inverter
- 8x505WP solar panels
- Chint DDSU666-CT power meter (linked to my FoxESS Cloud account)

Issue description:
On the mobile app and foxesscloud.com, namely on the plant animated visualization, I can see:
- Current PV
- Current Load
- Current grid injection/consumption

Screenshots below:

This proves that the meter itself is working and correctly linked to the FoxESS account.

Now... what isn't working correctly is how the data is stored/represented on the charts, being that I get two different things when I'm on the website or mobile app, both incomplete:

1) On the website I get the following chart:

This chart has the solar energy produced (black line) and the Pt only (I guess the result of Load - Solar produced). But as we can see, it has nothing else, namely the Load over time or the grid consumption power, which are always zero.

2) On the app, I get the following:

Again, this seems very incomplete: load is also always zero (incorrect) and hints that everything I produce is exported to the grid?


Can someone explain this behaviour and hopefuly provide some help?
It's like the meter is linked to the account but not set as the right type of device or similar? I was expecting to at least see the Load over time on some graphic (without having to do the mental math of Load - Solar, which is only possible on the website anyway).

Thank you very much!

Kind regards,
af

[af]

Hello again,

Unfortunately, I wasn't able to get anywhere near the resolution of my issue. New piece of info that I managed to get while trying a fix - when exporting the Inverter data through the app (Me > Data > Data Report), I get the following, which again says Load = 0 at any given time:

(Full report: https://www.foxesscloud.com:443/public/ ... 210_53.csv)

I hope this helps someone help me... any clue?

On a related note, and considering I'm not being able to get any info from the Portuguese brand representatives, where can I escalate this issue?

Thanks a lot!
af

[asad1999]

Hi sorry, not a solution to query but wanted to ask how did you connect your chint meter with Fox cloud? Do we have to explicitly do it wifi connection type or is it through the wires which comes from inverter.

Also you pointed out you have 8 * 505 ~ 4kw watts panel, then how is your peak generation around 4-5 kwh in the last graph?

[af]

Hi sorry, not a solution to query but wanted to ask how did you connect your chint meter with Fox cloud? Do we have to explicitly do it wifi connection type or is it through the wires which comes from inverter.

Also you pointed out you have 8 * 505 ~ 4kw watts panel, then how is your peak generation around 4-5 kwh in the last graph?

Hello,

Yeah... unfortunately I wasn't able to get an answer so far and my problem persists.
Regarding your question, I connected it via the Fox Cloud app. It wasn't a very straightforward process as it should've been, and only worked after 20+ attempts, but follow the steps below and it should eventually work:

• Go to "Me" and click "WLAN Configuration"

• Enter the device SN or scan it using the QR code. Don't press next yet

• Restart the Chint (using the corresponding breaker)

• After it is flashing again, press Next (or whatever it says) on the app and it should connect (IMPORTANT: it only works with 2.4 ghz networks... and I fiddled around with the security encryption type (WEP vs WPA2), too, not sure whether that made a difference or not

• It should show up on the Devices tab as online afterwards - see below

On your last comment - it peaks around 4 kWh as expected, not 5. The only chart that peaks at 5 is the consumption delta (blue/green-ish line)

Regards,
af