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Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:01 am
by albie999
Kosymodo wrote: Wed Jan 14, 2026 9:54 am
albie999 wrote: Wed Jan 14, 2026 9:24 am After chasing ... got a response .. and they have upgraded the battery firmware to 0.013
battery-temps.jpg
battery-firmware.jpg
That's not current firmware though is it? Mine is on 1.011
Mine was on 1.011 ... and they updated it this morning

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:05 am
by Kosymodo
albie999 wrote: Wed Jan 14, 2026 10:01 am
Kosymodo wrote: Wed Jan 14, 2026 9:54 am
albie999 wrote: Wed Jan 14, 2026 9:24 am After chasing ... got a response .. and they have upgraded the battery firmware to 0.013
battery-temps.jpg
battery-firmware.jpg
That's not current firmware though is it? Mine is on 1.011
Mine was on 1.011 ... and they updated it this morning
How is 0.013 an update from 1.011? :? Or am I missing something?

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:14 am
by albie999
I have queried this with Fox, and they have advised
correct-version.jpg
correct-version.jpg (8.15 KiB) Viewed 119 times

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:19 am
by Kosymodo
albie999 wrote: Wed Jan 14, 2026 10:14 am I have queried this with Fox, and they have advised
correct-version.jpg
Weird, very weird!

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:21 am
by albie999
Agree .. I would have expected something like 1.013 .. rather than 0.013 .. unless someone had a typo error

To be honest, with this saga ... I am not that impressed with Fox at the moment

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 10:25 am
by MaterialBarracuda48
Well at least we know that 1.014 is in the pipeline to fix the error in the 0.013 naming :shock: :lol:

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 11:23 am
by retsplines
Comedy of errors at the moment to be honest.

The approach of "throw a build to customers, see if that fixes it, no? go around the cycle again..." is worrying.

I'm curious if the guys over there actually have test setups, environmental conditioning, automated testing etc to evaluate these features... something makes me think they don't.

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 11:25 am
by albie999
I was hoping that WIll Eccles might have jumped on this (or the EP 11 heather thread) with comments ..... as it would be great to know if he is in communication with them .... as he must have seen or heard about these issues

Anyone know how to include WIll in thread

Re: Is anyone getting a response from Fox Support?

Posted: Wed Jan 14, 2026 11:26 am
by Kosymodo
albie999 wrote: Wed Jan 14, 2026 11:25 am I was hoping that WIll Eccles might have jumped on this (or the EP 11 heather thread) with comments ..... as it would be great to know if he is in communication with them .... as he must have seen or heard about these issues

Anyone know how to include WIll in thread
You can't @ quote users on here, annoyingly. Just gotta hope he notices