Data Logger online but Battery & Inverter offline

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BenMynott
Posts: 2
Joined: Thu Feb 20, 2025 11:13 pm

I have a AC1-5.0-E-G2 inverter, 10kWh battery and data logger (dongle W6 version 1.04).

For the past 4 hours the FoxCloud2.0 app has been showing as "Offline OFF GRID" with all numbers showing as 0w. Both Inverter-1 and Battery-1 are showing as offline, but the dongle is showing as online. At foxesscloud.com the datalogger is showing a green tick "normal" status with 3 bars of signal. But the inverter has status as "offline". No changes to the home setup; wifi router is working fine. I have tried resetting the router, as well as unplugging and re-inserting the dongle, all to no avail. The dongle has a slow intermittent red flashing light.

Any idea how I can rectify this and get the inverter back online? I've tried searching the forum but can't find anything.

It's operating offline ok, but I'm on Octopus Intelligent Go and let Octopus smart charge my car, so am often having to change the times of charging the battery. Having to do this on the inverter itself is very slow! I've resorted to the default 23:30-05:30 charge times for the time being and disabled smart charging, but would like to re-enable it asap to get the occasional extra cheap rate slot...

Thanks in advance....
AC1-5.0-E-G2 inverter
W6 Datalogger (version 1.04)
1x FoxESS EP11 Battery 10.36 kWh
1x Zappi V2.1 Smart EV Charger - 7kW Tethered

Separately 21 solar panels (3.85kW) with SMA Sunnyboy 4kW DC inverter.
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Simmo
Posts: 7
Joined: Sun Dec 22, 2024 2:42 pm

Was an issue with the Fox servers I believe which has now been rectified

viewtopic.php?t=1740
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Dave Foster
Posts: 1662
Joined: Thu Oct 13, 2022 7:21 pm

Simmo wrote: Fri Feb 21, 2025 10:43 am Was an issue with the Fox servers I believe which has now been rectified

viewtopic.php?t=1740
No problem, I picked that up - thanks.
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