App currently showing System Offline

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Simmo
Posts: 7
Joined: Sun Dec 22, 2024 2:42 pm

Hi

Just wondering if there is any planned maintenace with the Fox servers?

My app is currently showing that my Inverter is offline. The inverter screen seems to be ok with Power 42w / SoC 19% / Normal / correct date and time.

The wifi dongle is slow flashing red.

I have noticed on this forum that this is sometimes caused if the Fox servers are down for maintenance - is anyone else experiencing problems?
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Simmo
Posts: 7
Joined: Sun Dec 22, 2024 2:42 pm

Have just talked to a friend and his system is showing offline as well so guessing an issue at Fox.
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Dave Foster
Posts: 1661
Joined: Thu Oct 13, 2022 7:21 pm

Yes i’m seeing the same - the Fox servers that handle data receipts must be being worked on.
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AdrianPhilpott
Posts: 1
Joined: Thu Feb 20, 2025 9:01 pm

Yes. I'm the same. It went to this status about 19:30 UK time.
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r8cali
Posts: 1
Joined: Thu Feb 20, 2025 9:10 pm

The same has happened to me. Inverter and battery are fine but app is showing offline and all values in the app are zero.
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fatfairy
Posts: 14
Joined: Thu Dec 19, 2024 3:34 pm

Same here.
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User avatar
Will
Site Admin
Posts: 346
Joined: Thu Oct 13, 2022 5:56 pm

Fox are aware of the issue and working to resolve. https://monitor.foxesscommunity.com/
Community Admin / FoxESS Elite Professional

Buy me a coffee or Book a zoom meeting for remote consultancy

FoxESS Tri Inverter Installation
2 x KH Series Inverters
24 x HV2600 (62.4kWh)
32 x 490w across 4 arrays
Dual Tesla Household
Heatpump & Low Carbon Housebuild
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Aston170
Posts: 5
Joined: Wed Sep 04, 2024 12:02 am

Was about to post but seems to be a not confined to myself.

Great community, but any chance we can get rid of all these awful adverts everywhere!! Makes things so much worse trying to navigate around all these unwanted ads!
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Pxxuk
Posts: 1
Joined: Thu Feb 20, 2025 10:45 pm

Ditto, just found the forum and was going to post the same. Glad to see that it's not just us newbies!

Not the easiest app or sytem to navigate when you are a complete beginner with the whole solar/battery thing as a whole!
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kho9316829
Posts: 3
Joined: Thu Feb 20, 2025 11:14 pm

Hi all is anyone seeing anything in the app yet?
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Dave Foster
Posts: 1661
Joined: Thu Oct 13, 2022 7:21 pm

kho9316829 wrote: Fri Feb 21, 2025 8:52 am Hi all is anyone seeing anything in the app yet?
Yes all working for me, the Fox servers appear to have come back on-line around 1.19am (GMT)
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kho9316829
Posts: 3
Joined: Thu Feb 20, 2025 11:14 pm

Dave Foster wrote: Fri Feb 21, 2025 8:55 am
kho9316829 wrote: Fri Feb 21, 2025 8:52 am Hi all is anyone seeing anything in the app yet?
Yes all working for me, the Fox servers appear to have come back on-line around 1.19am (GMT)
So not working over here . Anyone else having this problem
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Simmo
Posts: 7
Joined: Sun Dec 22, 2024 2:42 pm

Currently all working for me now.
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kho9316829
Posts: 3
Joined: Thu Feb 20, 2025 11:14 pm

All working now thanks
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steeleaguk
Posts: 3
Joined: Tue Jul 16, 2024 11:07 pm

This issue seems to be affecting users differently. Nice to see some reporting everything restored but others (me included) still with an issue but right now the cloud services monitor still reports a fault. So I can be patient :?

EDIT: No sooner had I declared my patience than it was rewarded :D
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