Loss of export

[SandieS]

Hi! For the last 3 days our panels haven’t registered any power yield (and we have recorded no export to Octopus Energy). We don’t have a battery and a 5.6 kw system.

There are 3 errors logged:
Error code 27 Grid Frequency Fault
Error code 26 Grid Voltage Fault
Error code 1 No Utility

I am currently on holiday so not physically on site but have the app.

Any suggestions about what has gone wrong and whether it can be resolved remotely?

Thanks!

[Will]

Most likely the trip switch has tripped. Check your power supply to the inverter. I bet the in the fuse board you'll find a tripped fuse.