Search found 12 matches

by srooke
Sat May 18, 2024 7:55 am
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

Just flagging that this issue returned about 4 weeks after the hard reset. Will restart again. Any thoughts on whether this is a software issue or if there is a problem with the inverter itself? Just looking at the data, it seems like around 28/4 it hit the SOC minimum and switched over to grid ...
by srooke
Fri May 17, 2024 5:52 pm
Forum: Customer/End User Help
Topic: Batteries providing barely any output and bizarre issues with Fox support
Replies: 6
Views: 875

Re: Batteries providing barely any output and bizarre issues with Fox support

Here’s my settings. Note: the inverter still does not record the SOC in the charts too. Same old data feed issue?
IMG_8219.jpeg
by srooke
Fri May 17, 2024 5:52 am
Forum: Customer/End User Help
Topic: Batteries providing barely any output and bizarre issues with Fox support
Replies: 6
Views: 875

Re: Batteries providing barely any output and bizarre issues with Fox support

I’ve been having a similar issue. Battery reports having 90+ percent SOC, but it draws from the grid after the sun goes down. Seems like a major software bug. Sometimes if I toggle between backup and self-use it fixes itself for a day or two. Doesn’t help that after months, my charts still don’t reco ...
by srooke
Fri Mar 29, 2024 3:52 pm
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

I wanted to provide a quick update: + Changing modes did not have an effect + So we did the hard reset on Monday + We also moved PV3 to PV2 The solar data is now showing correctly for the second set of panels both on the inverter and the app. The data feed for SOC is still not logging in the app (ie ...
by srooke
Thu Mar 21, 2024 10:36 pm
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

I just checked my inverter and noticed something strange from yesterday. It looks like the inverter is only using the battery when the PV is active. FoxEss Power Chart.png 1) We were on the grid overnight 2) As soon as there was voltage on the PV, the inverter switched over to the battery 3) The ...
by srooke
Thu Mar 21, 2024 1:32 pm
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

calum wrote: Thu Mar 21, 2024 7:40 am What are the ambient temperatures where you are? The batteries being cold can have an effect on their ability to deliver power.
26.6° C. So well within the product specifications for temperature.
by srooke
Thu Mar 21, 2024 1:31 pm
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

Correct. There is no mode scheduler feature yet for the H3 Pro. It’s currently “disabled” and clicking on it triggers and error saying “not supported.”

I’ll try the hard restart and see if that fixes it.

Thanks for your help again.
by srooke
Thu Mar 21, 2024 1:25 pm
Forum: Customer/End User Help
Topic: Data issues with Cloud
Replies: 4
Views: 689

Re: Data issues with Cloud

Correct. Strings are only on PV1 and PV3.
by srooke
Thu Mar 21, 2024 11:44 am
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

Thanks again Dave!

I’ve checked the settings and they are all as you described. I cannot identify any particular pattern, except that it worked correctly until about a week ago.

There are no errors in the logs.
by srooke
Thu Mar 21, 2024 10:29 am
Forum: Customer/End User Help
Topic: Data issues with Cloud
Replies: 4
Views: 689

Re: Data issues with Cloud

Hi Dave, Thank you for the quick and thorough response. I am using both v1 and v2 of the app and Energy Stats. All are showing the same thing. I checked on the website and the SoC chart is showing correctly. However, PV3 Power is still reporting as 0. So it appears that the SoC is a bug with the app ...
by srooke
Thu Mar 21, 2024 2:10 am
Forum: Customer/End User Help
Topic: Data issues with Cloud
Replies: 4
Views: 689

Data issues with Cloud

I have an H3-Pro and have connected it to the Cloud. I am experiencing a number of data issues: 1. Solar panels are plugged into PV1 and PV3. PV1 shows voltage and power. PV3 only shows voltage, no power. When I check on the inverter, PV3 shows power. So for some reason the data isn’t being fed to t ...
by srooke
Thu Mar 21, 2024 1:52 am
Forum: Customer/End User Help
Topic: Using Grid power instead of Battery on Self-Use mode?
Replies: 13
Views: 3466

Re: Using Grid power instead of Battery on Self-Use mode?

I recently had an H3 Pro system installed. Our inverter was operating as expected in Self-Use mode for about 2 weeks. However, for the past week it has used the grid instead of the battery for the majority of the night. I cannot figure out how to fix this. Current settings: + Mode: Self-use + BRC ...