No valid verified SN

[MarkusK]

Hello,

Unfortunately, when I first registered with FoxCloud, I specified Installer instead of Agent. Now I have deleted the installer account and created an agent account under the same name.
Unfortunately I can no longer get the data logger set up.
It always says “No valid verified SN”. I've already read here that Fox has to reset the data logger..?
Thank you for your answers

[Dave Foster]

Can you recreate the installer account ?, if you can you can then link the installer to an agent account and then just use the agent account.

If you are unable to re-create the installer account, I believe the only way to fix it is to email Foxess, explain the circumstances and ask them to unlink it so you can add it to your agent account.

[MarkusK]

Thanks, I'll try it and report back

[MarkusK]

Unfortunately it doesn't work, I'll write to Fox
Thank you anyway

[jamesH]

evening
can I ask if you solved this as I have also done this today .
kind regards
James